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Acrobat Pro Help / 

Acrobat X Professional crashes on close | Preflight panel access

Adobe Community Help


Products Affected

  • Acrobat X

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

  • Issue
  • Solution 1: Update to Acrobat X Professional 10.1.3.
  • Solution 2: Install the following patch for Acrobat X Pro 10.1.2 (not required if you update to Acrobat X Pro 10.1.3).
  • Additional information
To the top

Issue

Acrobat X Professional 10.1.2 crashes when you exit it after accessing the Preflight panel.

To the top

Solution 1: Update to Acrobat X Professional 10.1.3.

The free 10.1.3 update to Acrobat X Professional addresses this issue. You can install it automatically from within Acrobat.

  1. Open Acrobat X Professional.

  2. Choose Help > Check For Updates.



    Acrobat installs the update automatically.

If you prefer, you can download and install the update yourself from this page:

  • Acrobat updates (for Windows).
To the top

Solution 2: Install the following patch for Acrobat X Pro 10.1.2 (not required if you update to Acrobat X Pro 10.1.3).

Download and apply the below mentioned fix file:

Acrobat X Professional (10.1.2)

  1. Log in to your computer as an Administrator.
  2. Click the link to download the AdobeAcrobatPatch10.1.2_cpsid_92893.zip file.

  3. Unzip the file to extract the executable AdobeAcrobatPatch10.1.2_cpsid_92893.exe.
  4. Do one of the following to run the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file:
  • Double-click the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file.
  • Run the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file in silent mode by specifying the -silent flag on the command line. Open the command prompt As Administrator to avoid the UAC prompt dialog.

            Example: <path to AdobeAcrobatPatch10.1.2_cpsid_92893.exe> -silent  

  • Once the process is completed, you receive a prompt stating the result of the operation.

Note: When run in silent mode, all dialog boxes are suppressed. No success message or error message appears. 

  • A log is created in the temp directory (%temp%) with the name AcroPatchApplication1012.log. (The changes sometimes only takes effect only after you restart your computer.) 

To the top

Additional information

  • A Standard user on Vista or Windows 7 can apply the patch upon supplying the relevant credentials upon receiving the UAC prompt. 
  • A Standard user on Vista or Windows 7 can apply the patch upon supplying the relevant credentials upon receiving the UAC prompt. 
  • To prevent any probable errors while running the executable, close any instances of Acrobat/Reader on your system.

 

Keywords: preflight, bug, regression, update, crash, acrobat, 10.1.2, close, exit; cpsid_92893

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

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