Error 213:19 | problem has occurred with the licensing of this product

Acrobat X, fails at launch and returns the error, "Error 213:19 A problem has occurred with the licensing of this product."

This document applies to any error number that begins with 213:xx.

For Creative Suite applications, see Error "License store does not allow writing" | Install log | CS5, CS5.5.

C:\ProgramData\Adobe\Slstore
Or, C:\ProgramData\Adobe

C:\ProgramData\Adobe\Slstore
Or, C:\ProgramData\Adobe

C:\Documents and Settings\All Users\Application Data\Adobe\SLStore
Or, C:\Documents and Settings\All Users\Application Data\Adobe

[Home]/Library/Application Support/Adobe/SLStore
Or, [Home]/Library/Application Support/Adobe

Launch Acrobat to ensure that no error message appears.

On first launch, Acrobat X requires write access to the '...\Adobe\SLStore' or '...\Adobe' folder. If the user account (at first launch after installation) does not have necessary permissions, then Acrobat launch fails.

This issue can occur in enterprise environments when an operating system image with an installed version of Acrobat X is deployed.
It can also occur when domain users (Windows) don't have full permissions to above mentioned folders.

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Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X

Products Affected

Issue

Solutions

Solution 1: Make sure that your user account has full permissions (Read and Write).

Windows 8

Windows 7, Vista

Windows XP

Mac OS X 10.5.x or 10.6.x

Solution 2: Launch Acrobat X first as an administrator, then log in to your regular user account.

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