The operating system must be properly configured in order for Adobe Acrobat to install the Adobe PDF printer. During the installation process, Acrobat shuts down the Print Spooler service and adds the Adobe PDF printer using WMI. When Acrobat is unable to shut down and restart the Print Spooler service because of dependent items, Acrobat generates an error message. After shutting down the Print Spooler service, Acrobat installs the printer and accesses the framedyn.dll file, which should be found in the wbem system folder. If there are any problems with this file or if it cannot be found, the "20225" error message is generated. Occasionally, adding this file to another system folder enables the installer to locate the file.
The most common cause of this error is an altered system Path variable. Numerous programs make modifications to the path variable to load program-specific components, and these modifications can prevent the installation of the printer. Temporarily resetting the path variable back to the default system variable typically resolves these issues. Installing the latest services packs often replaces the framedyn.dll file with the most current version.
Acrobat is not supported on a 64-bit operating system. Significant changes within the 64-bit version of Windows do not allow the Adobe PDF printer to install; although, the remainder of Acrobat functionality should remain intact. In addition, Acrobat is unable to install the printer if extended ASCII or double-byte characters are found in the path names. Third-party programs can interfere with the installation of the printer by attaching services to the Print Spooler service or installing print monitor software. Lexmark and Dell printers are known to install services such as lexbce.exe that can generate this error message.
The error message can also be generated during the installation of the 7.0.5 update if there have been changes to the system that affect printer installation. The 7.0.5 update does reinstall the printer with a updated PostScript Printer Description file.
This error can typically be resolved by completing all solutions in this document. If the issue is not resolve after completing all solutions in this document, contact Adobe Technical Support.