Note: Visit the Adobe Reader Help and Support page for assistance with top issues.
This document can help you resolve system errors that occur while you use Adobe Reader on Mac OS X. System errors can manifest themselves in many different ways, including (but not limited to) the following:
- A blank or flickering dialog box
- A frozen cursor or screen
- A spinning wheel mouse cursor
- An error such as "The application 'Adobe Reader has unexpectedly quit. The system and other applications have not been affected."
Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Although a system error occurs only when you work with Acrobat, Acrobat isn't necessarily the cause.
To benefit most from this document, perform the tasks in order. Note the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, if you call.