This document can help you resolve problems that interrupt the installer for Adobe Acrobat and Adobe Reader. These problems can manifest themselves in many ways, including (but not limited to) a frozen cursor or screen, or an error.
Note: Unless otherwise specified, all solutions in this document include both Acrobat and Adobe Reader.
Different factors can interrupt the installation of an application, including the AutoPlay feature, incorrect data in the Windows registry, and hardware problems. To get the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results of each, including errors or problematic behavior. If necessary, Adobe Technical Support can use this information to better assist you.
Note: This document doesn't address problems related to serial numbers. For these problems, contact Adobe Customer Services at US: (800) 833-6687, UK: 0207 365 0733. For other countries, visit Adobe.com and select your country via the link at the top of the page.