Known issues and bugs in Acrobat 9 and Reader 9

Summary

Adobe Acrobat 9 and Adobe Reader 9 software is a significant upgrade that transform the process of creating and sharing electronic documents. Acrobat and Reader 9 delivers native support for Adobe Flash technology and the ability to unify a wide range of content in rich PDF Portfolios. It also offers access to real-time capabilities for conavigating a PDF document with colleagues.

Products

  • Adobe Reader 9
  • Adobe Acrobat 9 Pro Extended
  • Adobe Acrobat 9 Pro
  • Adobe Acrobat 9 Standard

Requirements

Reader for Windows

  • Intel 1.3-GHz processor
  • Microsoft Windows 2000 with Service Pack 4, Windows Server® 2003; Windows XP Professional, Home Edition, or Tablet PC Edition with Service Pack 2 or 3; Windows Vista® Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1
  • 128 MB of RAM (256 MB recommended)
  • 335 MB of available hard disk space
  • Microsoft Internet Explorer 6.0, 6.0 with Service Pack 1, or 7.0; Firefox 2.0 or 3.0

Reader for Mac OS

  • PowerPC G4, G5, or Intel processor
  • Mac OS X v10.4.11â“10.5.3
  • 128 MB of RAM (256 MB recommended)
  • 405 MB of available hard-disk space
  • Safari 2.0.4 or later

Acrobat Pro Extended for Windows

  • 1.3-GHz or faster processor
  • Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 2 or 3 (32 bit and 64 bit); Windows Server 2003 (with Service Pack 2 for 64 bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1 (32 bit and 64 bit)
  • Internet Explorer 6.0
  • 512 MB of RAM
  • 2.35 GB of available hard-disk space
  • 1024 x 768 screen resolution
  • DVD-ROM drive
  • Video hardware acceleration (optional)

Supported UNIX platforms for Adobe 3D Capture Utility (optional)

  • Sun Solaris 2.8: UltraSPARC® processor
  • IBM AIX 5.2: POWER4 or PowerPC® 604 processor
  • SGI IRIX 6.5: RISC 5000 processor
  • HP-UX 11.0: PA-RISC 2.0 processor
  • UNIX Capture Utility: 200 MB of available hard-disk space

Acrobat Pro for Windows

  • 1.3-GHz or faster processor
  • Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 2 or 3 (32 bit and 64 bit); Windows Server 2003 (with Service Pack 2 for 64 bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1 (32 bit and 64 bit)
  • Internet Explorer 6.0
  • 256 MB of RAM (512 MB recommended)
  • 2.13 GB of available hard-disk space
  • 1024 x 768 screen resolution
  • DVD-ROM drive
  • Video hardware acceleration (optional)

Acrobat Pro for Mac OS

  • PowerPC G4 or G5 or Intel® processor
  • Mac OS X v10.4.11 or 10.5
  • 256 MB of RAM (512 MB recommended)
  • 1.42 GB of available hard-disk space
  • 1024 x 768 screen resolution
  • DVD-ROM drive

Acrobat Standard for Windows

  • 1.3-GHz or faster processor
  • Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 2 or 3 (32 bit and 64 bit); Windows Server 2003 (with Service Pack 2 for 64 bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1 (32 bit and 64 bit)
  • Internet Explorer 6.0
  • 256 MB of RAM (512 MB recommended)
  • 985 MB of available hard-disk space
  • 1 024 x 768 screen resolution
  • DVD-ROM drive
  • Video hardware acceleration (optional)

Languages

English, French, German, and Japanese

Distribution

Full installers

Release date

June 25 2008

Known issues and workarounds

1677726: Administrative installation with GPO is not supported for combined Reader and AIR installer

Currently, only Reader supports administrative installation with GPO.

1625896: Saving an Excel 2007 workbook as a PDF creates a layout that differs from the layout in the Excel 2007 workbook

This  issue is a known issue with Microsoft Excel 2007 as noted in Microsoft KB 941506. To resolve this problem, configure the DPI settings in Excel 2007 to match the dpi settings of the PDF file. For more information, see kb403530.

1583743: Printing attachments from an "unopened" email in Outlook 2003 and 2007 fails

If you try and print attachments in Outlook 2003 or 2007 without opening the email, you get an error. To work around the issue, open up the email first, then print attachments. For more information, see kb403531.

1511555: Some PostScript fonts do not print properly on SHARP AR-M455N printers with PCL 6

If PostScript fonts are not printing correctly on a SHARP AR-M455N printer with PCL 6, updating the driver corrects the problem. Visit the SHARP website for the updated driver. For more information, see kb403722.

1668237: Printing failures reported on HP Postscript clones using Microsoft PostScript driver

If printing fails using an HP clone printer with a Microsoft PostScript driver, updating the driver with an HP PostScript driver corrects the problem.

1683042: Exported PostScript files are large

It is possible that exported PostScript files are large. The workaround is to change Acrobat 9.0 color management settings to match Acrobat 8.0. Choose File > Save As > PostScript > Settings. Go into the Color management pane and select the Color Handling option from Acrobat Color Management to Printer Color Management. This setting reverts to Acrobat 8.x settings and causes comparable PostScript file sizes.

1833314: Word/Excel crash when user other than person who installed Acrobat clicks "Embed Video."

If a user who didn't install Acrobat tries to embed a video from Microsoft Word or Excel, they experience a crash of the Word/Excel application. The workaround is to add the registry key HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\InstallPath set (Default) to C:\Program Files\Adobe\Acrobat 9.0\Acrobat, where "C:\Program Files\Adobe\Acrobat 9.0" is the application install folder.

1823702: Excel 2007 Crashes when creating PDF with all cells selected

If a user selects all cells within an Excel spreadsheet, then uses the ribbon option to create a PDF with the "Selection" option, Excel crashes. Use the print method instead.

1695917: PDF Creation Add-in is disabled in Microsoft application

Microsoft applications disable add-ins as a fail-safe if the application is prematurely closed. (For example, add-ins are disabled when the system shuts down improperly during PDF creation.) If this issue happens, see kb403561 for solutions.

If the "Use hyperlinks instead of page numbers" option is OFF for the table of contents when converting a Word document to PDF, then no hyperlinks are created in the PDF. To work around this issue, enable the "Use hyperlinks instead of page numbers" option.

1663317: Two-page display becomes one-page display when converting Word 2007 to PDF

If a PDF is created from a Word 2007 document in book layout view, the PDF is created as a single page instead of a two-page display. To work around this issue, do the following:

  1. Click the Create PDF icon in the Acrobat ribbon.

  2. With all default settings, save the PDF.

  3. Open the PDF in Acrobat or Reader.
  4. Choose File > Print.

  5. Under Page Handling, select Booklet Printing from  the Page Scaling pop-up menu.

  6. Click OK.

1802672: Unable to create PDF from web capture on Windows 2008 Server (32 bit and 64 bit)

Check whether your Internet Explorer advanced security setting "Enable third-party browser extensions" is ON. The default is OFF on Windows 2008 Server, which blocks extensions from loading. To use this feature on Windows 2008 Server, do the following:

  1. Launch IE and select Tools > Internet Options.

  2. Click the Advanced tab and go to Browsing.

  3. Check Enable Third-party Browser Extensions.

  4. Restart Internet Explorer.

1701952: Kodak i1220 doesn't scan using Memory Mode as Data Transfer method

While using the Kodak i1220, a "Compression chosen is not supported" error occurs during scanning. Use the following workaround:

  1. Launch Acrobat.

  2. Choose File > Create PDF > From Scanner > Custom Scan.

  3. In the Custom Scan dialog box, select the installed driver.

  4. Click Options in the Input section.

  5. Set Data Transfer Method as Native Mode.
  6. Initiate the scan process. Or, remove any compression settings in scanner's user interface while scanning (Set compression to None).

3129205: JPN: User doesn't see what they type in Japanese until they commit the value in Portfolio

While editing a Portfolio, you can input text in fields such as file title, file description, and cover page. However, you don't see what they are typing in Japanese until you commit the value. (Or, press space twice to get a candidate window > choose one of the candidates > then commit the value.)

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