Known issues and bugs | Acrobat and Reader 9

Adobe Acrobat 9 and Adobe Reader 9 software is a significant upgrade that transform the process of creating and sharing electronic documents. Acrobat and Reader 9 delivers native support for Adobe Flash technology and the ability to unify a wide range of content in rich PDF Portfolios. It also offers access to real-time capabilities for conavigating a PDF document with colleagues.

Adobe Reader 9

Adobe Acrobat 9 Pro Extended

Adobe Acrobat 9 Pro

Adobe Acrobat 9 Standard

• Intel 1.3-GHz processor
• Microsoft Windows 2000 with Service Pack 4, Windows Server® 2003; Windows XP Professional, Home Edition, or Tablet PC Edition with Service Pack 2 or 3; Windows Vista® Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1
• 128 MB of RAM (256 MB recommended)
• 335 MB of available hard disk space
• Microsoft Internet Explorer 6.0, 6.0 with Service Pack 1, or 7.0; Firefox 2.0 or 3.0

• PowerPC G4, G5, or Intel processor
• Mac OS X v10.4.11â“10.5.3
• 128 MB of RAM (256 MB recommended)
• 405 MB of available hard-disk space
• Safari 2.0.4 or later

• 1.3-GHz or faster processor
• Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 2 or 3 (32 bit and 64 bit); Windows Server 2003 (with Service Pack 2 for 64 bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1 (32 bit and 64 bit)
• Internet Explorer 6.0
• 512 MB of RAM
• 2.35 GB of available hard-disk space
• 1024 x 768 screen resolution
• DVD-ROM drive
• Video hardware acceleration (optional)

• Sun Solaris 2.8: UltraSPARC® processor
• IBM AIX 5.2: POWER4 or PowerPC® 604 processor
• SGI IRIX 6.5: RISC 5000 processor
• HP-UX 11.0: PA-RISC 2.0 processor
• UNIX Capture Utility: 200 MB of available hard-disk space

• 1.3-GHz or faster processor
• Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 2 or 3 (32 bit and 64 bit); Windows Server 2003 (with Service Pack 2 for 64 bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1 (32 bit and 64 bit)
• Internet Explorer 6.0
• 256 MB of RAM (512 MB recommended)
• 2.13 GB of available hard-disk space
• 1024 x 768 screen resolution
• DVD-ROM drive
• Video hardware acceleration (optional)

• PowerPC G4 or G5 or Intel® processor
• Mac OS X v10.4.11 or 10.5
• 256 MB of RAM (512 MB recommended)
• 1.42 GB of available hard-disk space
• 1024 x 768 screen resolution
• DVD-ROM drive

• 1.3-GHz or faster processor
• Microsoft Windows XP Home, Professional, or Tablet PC Edition with Service Pack 2 or 3 (32 bit and 64 bit); Windows Server 2003 (with Service Pack 2 for 64 bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate, or Enterprise with or without Service Pack 1 (32 bit and 64 bit)
• Internet Explorer 6.0
• 256 MB of RAM (512 MB recommended)
• 985 MB of available hard-disk space
• 1 024 x 768 screen resolution
• DVD-ROM drive
• Video hardware acceleration (optional)

English, French, German, and Japanese

Full installers

June 25 2008

Currently, only Reader supports administrative installation with GPO.

This  issue is a known issue with Microsoft Excel 2007 as noted in Microsoft KB 941506. To resolve this problem, configure the DPI settings in Excel 2007 to match the dpi settings of the PDF file. For more information, see kb403530.

If you try and print attachments in Outlook 2003 or 2007 without opening the email, you get an error. To workaround the issue, open up the email first, then print attachments. For more information, see kb403531.

If PostScript fonts are not printing correctly on a SHARP AR-M455N printer with PCL 6, updating the driver corrects the problem. Visit the SHARP website for the updated driver. For more information, see kb403722.

If printing fails using an HP clone printer with a Microsoft PostScript driver, updating the driver with an HP PostScript driver corrects the problem. For more information, see kb403734.

It is possible that exported PostScript files are large. The workaround is to change Acrobat 9.0 color management settings to match Acrobat 8.0. Choose File > Save As > PostScript > Settings. Go into the Color management pane and select the Color Handling option from Acrobat Color Management to Printer Color Management. This setting reverts to Acrobat 8.x settings and causes comparable PostScript file sizes.

If a user who didn't install Acrobat tries to embed a video from Microsoft Word or Excel, they experience a crash of the Word/Excel application. The workaround is to add the registry key HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\InstallPath set (Default) to C:\Program Files\Adobe\Acrobat 9.0\Acrobat, where "C:\Program Files\Adobe\Acrobat 9.0" is the application install folder.

If a user selects all cells within an Excel spreadsheet, then uses the ribbon option to create a PDF with the "Selection" option, Excel crashes. Use the print method instead.

Microsoft applications disable add-ins as a fail-safe if the application is prematurely closed. (For example, add-ins are disabled when the system shuts down improperly during PDF creation.) If this issue happens, see kb403561 for solutions.

If the "Use hyperlinks instead of page numbers" option is OFF for the table of contents when converting a Word document to PDF, then no hyperlinks are created in the PDF. To work around this issue, enable the "Use hyperlinks instead of page numbers" option.

If a PDF is created from a Word 2007 document in book layout view, the PDF is created as a single page instead of a two-page display. To work around this issue, do the following:

Check whether your Internet Explorer advanced security setting "Enable third-party browser extensions" is ON. The default is OFF on Windows 2008 Server, which blocks extensions from loading. To use this feature on Windows 2008 Server, do the following:

While using the Kodak i1220, a "Compression chosen is not supported" error occurs during scanning. Use the following workaround:

While editing a Portfolio, you can input text in fields such as file title, file description, and cover page. However, you don't see what they are typing in Japanese until you commit the value. (Or, press space twice to get a candidate window > choose one of the candidates > then commit the value.)