After you update to Acrobat 9.4.2, one of the following occurs when you print to a printer from Acrobat:
- Error: "Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer."
- Nothing happens when you click OK in the Print dialog box. For example, no progress bar appears and nothing is printed.
Install the latest Acrobat update. To install the most recent update, open Acrobat and choose Help > Check For Updates.
If your enterprise is not prepared to install the latest Acrobat update, follow the steps below to resolve the specified Acrobat 9.4.2 printing issue.
Follow these steps to download and apply the fix:
Log in to your computer as an administrator.
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Do one of the following to run the AcrobatPatchApplication.exe file:
- Double-click the AcrobatPatchApplication.exe file.
- Run the AcrobatPatchApplication.exe file in silent mode by specifying the -silent flag on the command line.
Example: <path of AcrobatPatchApplication.exe> -silent
A log is created in the temp directory (%temp%) with the name AcroPatchApplication942.log. Changes take effect only after you restart your computer. When run in silent mode, all dialog boxes are suppressed. No success dialog with restart recommendation is shown.
Download the Adobe.Acrobat.Dependencies.manifest file from the following link by right-clicking the link and choosing Save Target As or Save Link As from the context menu.
Adobe.Acrobat.Dependencies.manifest
Right-click the downloaded manifest file and choose Copy from the context menu.
Click Start and go to Computer\Local Disk (C:)\Program Files\Adobe\Acrobat 9.0\Acrobat. (32 bit) or Computer\Local Disk (C:)\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Adobe.Acrobat.Dependencies.manifest file (64 bit).
Right-click and choose Paste from the context menu. Choose Yes to overwrite the old file.
Close the dialog box and restart your computer.
If you are using these steps on either Vista or Windows 7, edit the folders using full administrator privileges. To edit with full administrator privileges, try disabling User Account Control (UAC) for the system. Use the steps in the following TechNote for your operating system. Once you have accomplished these steps, reenable UAC.
Click Start. Go to Computer\Local Disk (C:)\Program Files\Adobe\Acrobat 9.0\Acrobat\Adobe.Acrobat.Dependencies.manifest file (32 bit) or Computer\Local Disk (C:)\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Adobe.Acrobat.Dependencies.manifest file (64 bit).
Right-click the manifest file and open it in either Notepad or WordPad.
Press CTRL+F and initiate a search for “atl.dll” without the quotes.
Delete the line containing atl.dll, close the text editor, and accept the changes.
Note: If you initiate a repair of Acrobat 9, repeat this process. The new file is overwritten by the old file extracted during the repair.
Click Start and choose Control Panel.
In the Control Panel, choose Printers and Faxes.
Right-click the Adobe PDF printer and choose Set As Default Printer from the context menu.
Close the Control Panel and open the Print dialog box in Acrobat.
Choose your printer from the Name pop-up menu and then click Print.
Note: This problem occurs on computers running Windows XP and Windows 7, and is more prevalent on printers linked over a network.
Try one or more of the following solutions in order:
Follow these steps to download and apply the fix:
Log in to your computer as an administrator.
-
Do one of the following to run the AcrobatPatchApplication.exe file:
- Double-click the AcrobatPatchApplication.exe file.
- Run the AcrobatPatchApplication.exe file in silent mode by specifying the -silent flag on the command line.
Example: <path of AcrobatPatchApplication.exe> -silent
A log is created in the temp directory (%temp%) with the name AcroPatchApplication942.log. Changes take effect only after you restart your computer. When run in silent mode, all dialog boxes are suppressed. No success dialog with restart recommendation is shown.
Download the Adobe.Acrobat.Dependencies.manifest file from the following link by right-clicking and choosing Save Target As or Save Link As from the context menu.
Adobe.Acrobat.Dependencies.manifest
Right-click the downloaded manifest file and choose Copy from the context menu.
Click Start. Go to Computer\Local Disk (C:)\Program Files\Adobe\Acrobat 9.0\Acrobat (32 bit) or Computer\Local Disk (C:)\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Adobe.Acrobat.Dependencies.manifest file (64 bit).
Right-click and choose Paste from the context menu and choose Yes to overwrite the old file.
Close the dialog box and restart your computer.
If you are using these steps on either Vista or Windows 7, edit the folders using full administrator privileges. To edit with full administrator privileges, try disabling User Account Control (UAC) for the system. Use the steps in the following TechNote for your operating system. Once you have accomplished these steps, reenable UAC.
Click Start. Go to Computer\Local Disk (C:)\Program Files\Adobe\Acrobat 9.0\Acrobat\Adobe.Acrobat.Dependencies.manifest file (32 bit) or Computer\Local Disk (C:)\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Adobe.Acrobat.Dependencies.manifest file (64 bit).
Right-click the manifest file and open it in either Notepad or WordPad.
Press CTRL + F and search for “atl.dll” without the quotes.
Delete the line containing atl.dll, close the text editor and accept the changes.
Note: If you initiate a repair of Acrobat 9, repeat this process. The new file is overwritten by the old file extracted from the datacab files during the repair.
Click Start and choose Control Panel.
In the Control Panel, choose Printers and Faxes (Windows XP) or Devices and Printers (Windows 7/Vista).
Right-click the printer and choose Set as Default Printer from the context menu.
Go to the location of the PDF you want to print, for example, Documents and Settings.
Right-click the icon for the PDF.
Choose Print from the context menu.
Click Start and choose Control Panel.
In the Control Panel, choose Printers and Faxes (Windows XP) or Devices and Printers (Windows 7/Vista).
Double-click the icon for the default printer to open its print queue. The default printer has a check mark in the corner of its icon.
Drag the icon for the PDF you want to print into the print queue.
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Choose File > Print and choose the printer from the Name pop-up menu.
Click Properties in the upper right of the Print dialog box.
Click OK to close the Properties dialog box.
Click OK to close the Print dialog box and print to the selected printer.
Note: Every time you start Acrobat and try to print a PDF, click Properties, and then click OK to close it. This action resets the printer.
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