You receive an error when you try to update Acrobat or Adobe Reader.
What's covered
Uninstall Reader from your computer.
- Windows 7/Vista: Click Start and choose the Control Panel. Double-click Programs And Features icon. Select Adobe Reader, click Uninstall, and follow the prompts.
- Windows XP: Click Start and choose Control Panel. Double-click Add Or Remove Programs. Select Adobe Reader, click Remove, and follow the prompts.
- Go to the Adobe Reader Downloads page and click Download Now.
Uninstall Acrobat from your computer.
- Windows 7/Vista: Click Start and choose the Control Panel. Double-click Programs And Features. Select Adobe Acrobat, click Uninstall, and follow the prompts.
- Windows XP: Click Start and choose Control Panel. Double-click Add Or Remove Programs. Select Adobe Reader, click Remove, and follow the prompts.
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common errors. If your error is not listed here, you can check Windows Installer Error Messages on the Microsoft site.
| Error | Title | Solution |
| 1067 | Update failed. The process terminated unexpectedly. | Try downloading Reader directly from this page. |
| 1309 | Error attempting to open the source file: C:\Windows\system32\Macromed\Flash\FlashPlayerTrust\AcrobatConnect.cfg. |
See Error 1321 or 1309 | Install | CS4, CS5 | Windows |
| 1310 | Error writing to file: C:\Config.Msi.... Verify that you have access to that directory. | See Error "1310: Error writing to file: C:\Config.Msi..." | CS4 products |
| 1311 | Could not locate source file cabinet: [filename]. | See Error 1311, 1335, or 2350 "Source file not found...data1.cab" when installing Adobe products | Windows |
| 1321 | The Installer has insufficient privileges to modify this file: c:\Windows\system32\Macromed\Flash\FlashPlayerTrust\AcrobatConnect.cfg. | See http://kb2.adobe.com/cps/403/kb403915.html. |
| 1327 | Invalid drive | See Error 1327 | "Invalid Drive" | Install | CS4, CS5, Acrobat, Reader Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. Change the access permissions on the network folder to “write” for everyone to the shared folder or drive. |
| 1328 | Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor. | A file has changed or is missing. Uninstall and reinstall the program. |
| 1335 | The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the CD-ROM, or a problem with this package. | The source cabinet is corrupt. See http://msdn.microsoft.com/en-us/library/aa372835(VS.85).aspx. |
| 1401, 1402, 1404, 1406 | Could not [perform some action] for [key or value]. | These errors occur when the Windows installer cannot successfully modify the registry. Quick solutions:
See also: Error 1402 | Error 1406 | Acrobat, Reader
|
| 1500 | Another installation is already in progress. Complete that install before proceeding with this installation. | See Error 1704 or 1500 | Install, remove | CS4 | Windows |
| 1601 | Out of disk space | Please ensure that you have enough disk space on your primary disk and update again. |
| 1603 | A fatal error occurred during installation or #_AdobeError_#1603 |
Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. See also Error 1603 | Install | CS3, CS4 products |
| 1606 | Could not access network location | Try using the Microsoft Fix it wizard, available at support.microsoft.com/kb/886549. This wizard updates the Windows registry. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot resolve the problem after using the Fix it wizard, see the solutions in Error 1606 | Install | Acrobat 8, 9 | CS4 |
1612,
|
The installation source for this product is not available. Verify that the source exists and that you can access it. This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package. |
Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. |
| 1618 | Another installation is already in progress. Complete that installation before proceeding with this install. | Another install is in progress and MSI is busy. Quit an installer or wait for the first one to finish. |
| 1704 | An installation of [product name] is currently suspended. | See Error 1704 or 1500 | Install, remove | CS4 | Windows |
| 1706 | No valid source could be found for [product name]. | One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc, or from www.adobe.com/downloads (Reader only). |
| 1714 | The older version of [product name] cannot be removed. Contact your technical support group. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 | Acrobat, Reader |
Keywords:
ARM, Acrobat Updates, Reader Updates, Updater, Updater errors, Updater troubleshooting, Updater log; cpsid_85258
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