Follow these best-practices guidelines to reduce latency in meetings in Adobe Connect:
- Meeting hosts can set Meeting Room Bandwidth to determine the speed at which data from the meeting is sent to attendees. Choose a room bandwidth that matches the connection speed that most of the attendees use.
- If attendees are using various connection speeds, choose the lowest speed that attendees are using. For example, if some attendees use modems, choose Modem for room bandwidth to ensure that all attendees have a good connection and client computers are not overloaded.
- Connect Pro automatically sacrifices audio quality to minimize audio drops or latency for attendees on low-bandwidth connections. Properly set room bandwidth so the meeting understands how to best balance performance and quality with bandwidth.
- Improperly setting room bandwidth often times results in dropped audio because the meeting is sending over more information than an attendee's computer can handle.
- Participants can set their own connection speed by clicking Meeting > Manage My Settings > My Connection Speed. This option used to work till Connect 7.5 but not applicable for Connect 8 and above.
- make sure that the amount of data shared in the meeting is according to the connection speed of the participants/meeting hosts. Use paused webcam instead of live video feed to control data transfer and control bandwidth usage.
- Avoid using other heavy application or software running in the background or running a download in the background while attending a meeting. Background applications consume system bandwidth.
- Preupload files or video in share pods and keep them hidden and open them in the room only when it is required. Keeping too many share pods with files loaded, also consumes the meeting bandwidth.
- Use wired connection for best realtime performance. Wireless connection works fine. However, it can cause connection drops or a little latency, depending upon the connection speed and user network security.
- Recording a meeting session exclusively requires a fair amount of bandwidth consumption. Record the meeting only when you have sufficient bandwidth/network resources.
- Avoid having real-time antivirus scanning or firewall turned on to avoid slowness in the network.
- Participants can run a meeting test at their end to identify any issues with their connection from this URL: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
