- There are incorrect reports of login and logout time of users in session reports in your account.
- There were breakout rooms used during the session.
- Users whose reports are affected were part of the breakout session.
Information required from customer
- Meeting room URL.
- Login credentials of customer account with at least meeting host rights.
- SCO_ID of the meeting room: http://yourmeeting.com/room?mode=xml
- Affected Session Date & Time
- Affected User Names/Login
- Screenshots if available
Applicable product version: Connect 9
* Contact Support with the above information so that they can escalate the ticket to get a vote added to the bug if it matches the bug description.