When you attempt to log in to Adobe Connect, you see the following error:
"Invalid user or password. Please try again."
Open a web browser and go to the Adobe Connect login page for your account.
The account address is similar to the following: http://customername.adobeconnect.com.
Click the Forgot Your Password? link.
Enter your e-mail address.
Watch for an e-mail from Adobe with a link that allows you to reset your password.
If you do not receive an e-mail within an hour, contact your Adobe Connect Administrator. Ask the Adobe Connect Administrator to provide you with the correct URL and login for your Adobe Connect account. You can also ask the Administrator to reset your password.
To find out who your Adobe Connect Administrator is, contact the IT department in your organization.
If this problem persists, contact Adobe Connect Technical Support
to reset your password.
Any of the following can cause this issue:
- An incorrect password
- An incorrect login (user name)
- An incorrect URL
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