The Adobe Application Manager will display the following error:
Note: Other update failures will also cause this error to appear in the Adobe Application Manager.
- "Some updates failed to install. The following updates were unable to install. If you want to install these updates, please fix the problem below and retry. <Product and Version>. Installation failed."
Furthermore, one or more of the following errors appear in the installation log applying an update with Creative Suite 5 products.
- The base product is not installed, Unable to proceed with the patch operation.
- Exit Code: 28 - The base product is not installed.
Uninstall the original product and reinstall from the original media.
Important: Your original installation media is required to complete the steps below.
Uninstall the product to that you are trying to update. For information on removing the product properly, see Remove Creative Suite 5 and CS5 point products | Windows, Mac OS
Using Max OS X, do not drag the application to the trash. To safely uninstall on Mac OS X:
Double-click the product installer in /Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder.
Select Remove Preferences, then Authenticate as an Administrator and follow the onscreen instructions.
Install the original product from the installation media.
Launch the Creative Suite 5 product, and then choose Help > Updates.
Follow the onscreen instructions.
This error occurs because the update cannot detect the original application build number on the computer. The product could be installed but the update is unable to be installed because the build number is does not match. Installing the Photoshop 12.0.2 update will cause this issue if you have previously installed the 12.0.1 update.
12.0.2, uninstall, error, update; cpsid_88442