When you install a Creative Suite 5 or CS5.5 product, you receive one of the following errors:
- Exit Code: 6
- Exit Code: 7
Exit Code 6 and Exit Code 7 indicate that the installation finished with errors. However, the exit codes themselves do not indicate the type of error that occurred. Solutions 1 through 3 below resolve many common installation failure issues. Try them, in order, to resolve your Exit Code 6 or Exit Code 7 error. If they don't work, proceed to Solutions 4 and 5.
If restarting your computer in a minimized state doesn't resolve the Exit Code 6 or 7 error on Windows, try to repair the Windows installer.
- Windows XP/Vista: Download and install the newest Microsoft Windows Installer Redistributable pack.
- Windows 7:
- Choose Start > All Programs > Accessories.
- Right-click Command Prompt and choose Run As Administrator.
- In the Command Prompt window, type sfc /SCANNOW and press Enter.
- When the system scan completes, type msiexec /unreg in the Command Prompt window and press Enter.
- Type msiexec /regserver in the Command Prompt window and press Enter.
- If everything installs successfully, run the Creative Suite 5 product installer again. If an error occurs, search the Adobe Knowledgebase for solutions.
As stated earlier, Exit Code 6 and Exit Code 7 are generic failure codes. The specific cause of the failure appears below the exit code in the install log, after the summary information. The screen titled "There are problems with your installation" contains the summary information contained in the installation log file.
See Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5 for solutions to some of the common log error messages for Exit Code 6 and Exit Code 7.
If these solutions don't allow you to install your CS product, make sure that you're applying the correct solution by further analyzing the installation log files. See Troubleshoot CS5 and CS5.5 installation with install logs.
Keywords:
cs5; cpsid_84332
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