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Exit code 30 and 31 installing | CCM, CS6, CS5.5, CS5

Adobe Community Help


Products Affected

  • Creative Suite CS6
  • Creative Cloud
  • Creative Suite CS5
  • Creative Suite CS5.5

Contact support

 
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Issue

One or both of the following errors appear in your Adobe Creative Suite 5 or CS5.5 product installer log file:

  • Exit Code: 30 – Installation done with errors due to low disk space
  • Exit Code: 31 – Installation failed due to low disk space
To the top

Solutions

Solution 1: Free up hard disk space.

The CS5, CS5.5, CS6, and CCM products require free hard disk space to install. Some shared components are installed to your system drive regardless of whether another installation drive is selected. Increase the amount of free hard disk space to install.

For information about disk space requirements, see the system requirements for your product.

Note: To find out the operating system requirements for your product, search Adobe.com for the product name and the words system requirements.

Solution 2: Create a different admin user.

  • Windows XP: Choose Start > Help And Support and see the article "Add a new user to the computer," or contact your system administrator.
  • Windows Vista/Windows 7: Create new local administrator account (Windows Vista) (kb404912)
  • Mac OS: Creating and modifying user accounts on the Apple support website.
Keywords: cpsid_83571

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