Install log error "Validate license at Pre-Chrome time"

The following error appears in the log file of an Adobe Creative Suite 5 or CS5.5 application:

• Validate license at Pre-Chrome time.

This error can occur when:

• The machine has at least three language packs installed.
• The trial was launched only under one locale.
• The trial has expired, and a serial number for a different locale is used to serialize the Creative Suite 5 or CS5.5 application.

Launch the CS5 or CS5.5 application at least once in the locale in which it has not yet been launched. Then, change the operating system locale:

• Windows XP: See Change Date, Time, Number, and Currency Value Displays in Windows XP on the Microsoft support website.
• Vista/Windows 7: See Change the country or region setting on the Microsoft support website.
• Mac OS X: See About using other languages on your computer on the Apple support website.

To check permissions:

• Windows XP: See: How to set, view, change, or remove special permissions for files and folders in Windows XP on the Microsoft support website
• Windows Vista/Windows 7: See What are permissions? on the Microsoft  Windows Help website
• Mac OS: See Setting permissions on the Apple support website

Adobe applications usually store the preferences in the following locations:

• Windows XP:  C:\Documents and Settings\[user name]\Application Data Adobe\[application]\[version]
• Windows Vista/ Windows 7: C:\Users\[user name]\AppData\Roaming\Adobe\[application]\[version]
• Mac OS: /Users/[user name]/Library/Preferences/[application]

To check if the issue occurs due to access or permission limitations, create an Administrator account and launch the application.

Create a user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, then the original user account is probably damaged.

For details, search for these topics in the Microsoft Windows Help system:

• Windows XP: "To add a new user to the computer"
• Windows Vista / Windows 7: “Create a user account." Or, see Create local administrator account | Windows 7, Vista (kb404912) on the Adobe support website.

Note: If you are still experiencing the problem, try creating an administrator user account and running the application from that account. Create a user account as described above. Change the account type to an administrator account. If you do not have rights to create an administrator account, contact your system administrator.

For details, search for these topics in the Microsoft Windows Help system:

• Windows XP: “How to create and configure user accounts in Windows XP” (Article ID: 279783)
• Windows Vista: “Change a user’s account type”
• Windows 7: “Change a user’s account type”

Note: If nothing happens, then click the lock symbol to authenticate your rights.

If you can launch the application without any problems, then ensure that the User account has full access rights to the application preference file.

To give full access rights to the folder, do the following: