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Point product dimmed when installing Creative Suite 4

Adobe Community Help


Products Affected

  • Flash Professional
  • Adobe Premiere Pro CS4
  • After Effects CS4
  • Contribute CS4
  • Creative Suite CS4
  • Dreamweaver CS4
  • Encore CS4
  • Fireworks CS4
  • Illustrator CS4
  • InCopy CS4
  • InDesign CS4
  • Photoshop CS4
  • Photoshop Extended
  • Version Cue
  • Show All Show Less

Contact support

 
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Issue

When you install Adobe Creative Suite 4, one or more Creative Suite applications are dimmed in the installer.

You participated in one of the public prerelease programs for an Adobe Creative Suite 4 point product and still have the prerelease version of the product installed.

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Solution 1: Uninstall the prerelease version for the Adobe Creative Suite point product.

Windows XP

  1. Choose Start > Control Panel.
  2. Double-click Add or Remove Programs.
  3. Select the Adobe Creative Suite 4 point product.
  4. Click Change/Remove.
  5. Follow the onscreen instructions.

Windows Vista

  1. Choose Start > Control Panel.
  2. Double-click Programs and Features.
  3. Select the Adobe Creative Suite 4 point product.
  4. Click Uninstall.
  5. Follow the onscreen instructions.

On Mac OS X

Do not remove the Adobe Creative Suite 4 product by dragging the application to the Trash. Use the uninstaller by following the directions below:

  1. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers.
  2. Authenticate as an administrator.
  3. Select Uninstall Components and select the check box Remove Application Preferences.
  4. Follow the onscreen instructions to uninstall.
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Solution 2: Run the CS5 Cleaner Tool

The Adobe CS5 Cleaner Tool can be run when an Adobe Creative Suite 3, 4, or 5 installation or removal fails. For more information, go to the Adobe CS5 Cleaner Tool download page.  

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Additional information

The installer recognizes installed prerelease versions of point products and disables the selection of those products. It's necessary to uninstall any prerelease products before installing the shipping version of Adobe Creative Suite 4 applications.

Keywords: kb406200

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