When you launch a Creative Suite 5 or CS5.5 product or component, the software generates a log file (amt3.log) for the shared components used by the applications. These shared technologies are called Application Managed Technologies, or (AMT). AMT includes the Software License Agreement, Enter Serial Number, Enter Serial Number Upgrade, Adobe ID, and Activation panels.
- Search the Adobe knowledgebase for a document that provides a solution to each error message you find in the log.
Important: Omit paths and machine-specific information from search strings. For example, search “Error rolling back command ARKCreateDirectoryCommand” or “Unable to create directory.”
- If you cannot find a document for an error, see Installation, launch log errors | Creative Suite 5, CS5.5 (cpsid_ 83481).
The Adobe Support Advisor is a free, AIR-based application that reads Creative Suite product log files and provides links to solutions documents. For more information, see Using the Adobe Support Advisor (kb405816).
If there are no documents in the knowledgebase for your errors, contact Adobe Support. To troubleshoot your issue more efficiently, have your ASA token available when contacting Adobe Support. To obtain an ASA token, click Package For Support while running the ASA tool.
You can also visit the Adobe product forums.
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