When you add or import articles into a folio in the Folio Builder panel in InDesign CS5 or CS5.5, you receive the following error:
"The upload has failed. Network failure."
A "Try Again" link is provided to reinitiate the article upload. Alternatively, the Folio Builder panel can stop responding when you add or import articles.
This solution involves creating a folio and adding all articles from the same computer. This process prevents a known issue in which the creation of the folio results in a network failure response from the server. Dividing the process so that the folio creation is completed first, then uploaded, prevents the issue.
In addition to the steps below, adding more physical RAM to the machine is another possible solution.
If you have access to a machine with more processing speed or more RAM, try adding or importing the articles using that computer.
Note: This solution assumes that you have already applied solution 3, and are working with your files from a local drive.
Many times, there are mounted network volumes with the name "Users," which can cause confusion between the local path:
/Users
and the mounted network path:
/Volumes/Users
There are various reasons article uploads for folios fail. One is that a network packet was lost due to unreliable network activity. Another is that the time necessary to process the articles leads to a time-out error from the server. And another is that the article creation consumes all of the available CPU cycles, which results in false network connection error from the server. Adobe hopes to address as many of these causes as possible in a future release.
The DPS Status page provides information about ongoing server outages and planned maintenance.
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