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Fireworks Help / 

Fireworks crashes on launch. An error report is generated.

Adobe Community Help


Products Affected

  • Fireworks

Contact support

 
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Issue

Fireworks crashes on launch. An error report is generated.

Details

You installed Fireworks on a machine that has Dreamweaver CS4 or an earlier version (CS3, MX2004, or Dreamweaver 8) installed.

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Reason

Dreamweaver adds entries to the Windows registry when creating sites. When you launch Fireworks, Fireworks reads these registry entries. If the registry entries are corrupted, Fireworks fails to start.
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Solution

Warning: This workaround will erase the site definitions in Dreamweaver. You must back up your sites in Dreamweaver before making changes described in this workaround.

Step 1: Back up sites in Dreamweaver.

  1. Select Site > Manage Sites.
  2. In the Manage Sites dialog box, select the sites you want to back up, and click Export.

    Note: Hold down Shift key and select multiple sites.
  3. In the Export Site dialog box, enter a name for the site definition file (*.STE) and click Save. Each site is backed as a separate STE file.

Step 2: Back up Windows registry entries for Dreamweaver.

To ensure that the changes you make to the registry entries does not cause any other issues, back up the Windows registry entries for Dreamweaver. See http://support.microsoft.com/kb/322756 for detailed instructions for backing up your Windows registry.

Step 3: Edit Windows registry entries for Dreamweaver.

Use the registry editor available in your Windows OS to edit the registries.

  1. Click Start > Run and type regedit. The Windows Registry Editor opens.
  2. Go to the following registry entries, according to the Dreamweaver version:
    • Dreamweaver CS4: HKEY_CURRENT_USER\\ Software\\Adobe\\Common\\10
    • Dreamweaver CS3: HKEY_CURRENT_USER\\ Software\\Adobe\\Common\\9
    • Dreamweaver 8: HKEY_CURRENT_USER\\Software\\Macromedia\\Common\\8
    • Dreamweaver MX2004: HKEY_CURRENT_USER\\ Software\\Macromedia\\Common\\2004
  3. Inside the registry path of your Dreamweaver installation, go to "Site\\-Summary" and look for the key Number of Sites. Set its value as 0.
  4. Launch Fireworks.

Step 4: Restore the site definitions in Dreamweaver.

After you have made the registry changes, when you launch Dreamweaver, your earlier site definitions do not appear in the managed sites list.

To isolate the sites that caused the launch failure for Fireworks, you should import the site definitions you backed up earlier in batches. If you have a large number of sites managed in Dreamweaver, say, 50 sites, you can import sites in batches of 10 and then launch Fireworks to check if the sites added back to Dreamweaver caused the problem. If Fireworks fails to start, it means that one of the sites that you imported into Dreamweaver was corrupted. You can then delete the sites that you imported last time, and then reconfigure the corrupted sites.

  1. Select Site > Manage Sites.
  2. In the Manage Sites dialog box, click Import.
  3. In the Import Site dialog box, select the site definition files (STE) you want to import, and click Open.

    Note: Hold down Ctrl key to select multiple sites.

Step 5: Verify imported sites.

You should import the sites either one at a time (if you have only a few sites managed) or in batches (if you have a large number of sites) so that you can isolate the corrupted site.

  1. Import the sites in batches as described in Step 4: Restore the site definitions in Dreamweaver
  2. After each import operation, launch Fireworks. Check if Fireworks launches normally.
    • If Fireworks launches normally, it means that all the sites imported are not corrupted. Proceed to import the next batch of sites into Dreamweaver.
    • If Fireworks fails to launch, it means that one or more of the sites you imported is corrupted. Reconfigure the sites that you imported last, and then proceed to import the remaining sites.
  3. Repeat the steps 1 and 2 to import and verify the remaining sites.
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Additional Information

Fireworks does not have a direct dependency on Dreamweaver registry entries, therefore you can make Fireworks ignore these registry entries by making the registry entry that contains the number of Dreamweaver sites to read zero. When you launch Fireworks, Fireworks determines that there are no Dreamweaver sites to read, ignoring the corrupted registry entries.
Keywords: kb408517

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