To find the latest version of Adobe® Flash® Player for your operating system (OS) and browser, go to http://www.adobe.com/software/flash/about/. This page also shows the version that is currently installed on your computer.
Try these steps
- 1. Check if you have the latest Flash Player version for your computer.
- 2. Check out the information on common Flash Player problems.
- 3. Search Support knowledge documents for possible solutions.
- 4. Use error codes to narrow down your issue.
- 5. Search for a similar question or ask your own question on the Flash Player forum.
- 6. Purchase support to engage an Adobe expert.
- 7. File a bug.
- Show All
- Issues | Flash Player 11.3 | Mozilla Firefox
- Windows download and installation problems
- Mac download and installation problems
- Active X information bar doesn't appear on Windows
- Video and audio not playing
- Flash Player on 64-bit operating systems
- Windows 7 problems
- Uninstalling Flash Player on Windows
- Uninstalling Flash Player on Mac
- Flash Player on older computers
If you remember the error codes that appeared in the error messages, type them in the Search Support box or on the forums page. You can use these error codes to narrow the search results. Some error code examples:
Flash Player Error 2048
Error #1502--Flash Player
Type the description of your problem in the search box on the Flash Player forum to search online discussions. You can also post your problem on the forum.
Buy a customer support ticket to work with an Adobe agent to resolve your problem. For details, go to Contact Adobe, and click the Phone Numbers link on the right to display the contact numbers for your product or issue.
If you are still unable to resolve your issue, it's possible that you have found a bug -- a defect or flaw -- in Adobe Flash Player. Let Adobe know if you believe you've found a bug or have a suggestion to improve Flash Player.
You can report a bug by filing a report on the Report a Flash Player Crash page. Read about contributing a bug or feature request in the article Introducing the Flash Player bug and issue management system.
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