The RealPlayer functionality, Downloading & Recording, has compatibility issues with Flash Player 11.3. If RealPlayer is installed, Flash Player content does not appear. YouTube provides an error message when you try to watch a video.
As a workaround, do the following:
- Issue 1: Rich media content doesn't appear if RealPlayer is installed
- Issue 2: Flash Player crashes when you go to the Full screen mode of a video
- Issue 3: Flash Player crashes when you close Mozilla Firefox
- More troubleshooting steps
- Test the extensions by trying Firefox in the Safe mode
- Create a different Firefox profile
- Use a clean Windows profile
- Report a Flash Player crash to Adobe
An outdated graphic card or driver can cause this issue.
Do the following:
- Disable hardware acceleration. For more details, see Disable Flash Player hardware acceleration.
- Verify whether the video works without any issues in the full screen mode.
- If Flash Player doesn't crash, update the graphic card or driver. Then, enable hardware acceleration.
- If Flash Player crashes, note that in Adobe Bugbase.
If the problem still persists, record it in Adobe Bugbase.
Provide the following:
- a direct link to the page that resulted in the crash
- a description about the operation you performed which resulted in the crash
- the Firefox crash logs
For more details, see Report a Flash Player crash.
To install a previous version of Flash Player, see How do I revert to a previous version of Flash Player.
If the problem persists,
If the problem persists, record it in Adobe Bugbase.
Provide the following:
- a direct link to the page that resulted in the crash
- a description about the operation you performed which resulted in the crash
- the Firefox crash logs
To install a previous version of Flash Player, see How do I revert to a previous version of Flash Player.
Keywords:
Flash Player in Mozilla Firefox
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