TRY THIS FIRST
For Windows, follow the installation steps in Troubleshoot Flash Player installation | Windows to confirm the latest version of Flash Player is installed.
For an Intel-based Mac OS, see Can't install Flash Player | Intel-based Mac OS.
If another player installed on your computer is set as the default player, information possibly cannot get to your Flash Player. Make Flash Player the default player and try to watch the video again.
View the settings manager for your Flash Player installation.
- To view or change the privacy settings for websites you have visited, use the Website Privacy Settings panel.
- To view, change, or delete the storage settings for websites you have visited, use the Website Storage Settings panel.
Make sure that the security level is not set to High or to a custom level that doesn't allow viewing of ActiveX controls. Typically, the default security level (medium) allows you to view Flash content. For a custom level, ensure that both Download Signed ActiveX Controls and Run ActiveX Controls And Plug-ins are set to Prompt. For example, in Internet Explorer:
Some Internet utilities function similar to a firewall and can restrict viewing of ActiveX controls. In some cases, they block Flash Player content. Ensure that firewall or utility settings are set to allow ActiveX controls, Flash Player content, and the website you are visiting.
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Note: Visit the Adobe Flash Player Help and Support page for help with more top issues.
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