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Flash Player Help / 

Poor video quality | Flash Player

Adobe Community Help


Products Affected

  • Flash Player

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

Issue

You may experience poor video performance using Adobe Flash Player if you have low network bandwidth or lower than recommended hardware requirements. Symptoms may include:

  • Choppy audio or video playback
  • Poor picture quality
  • Dropped frames
  • Slow display times
  • Stuttering
  • Video artifacting
  • Loss of audio
  • Out of sync video and audio
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Solution

Free as much network bandwidth as possible. For example, turn off applications that might be using bandwidth such as instant messengers, peer-to-peer sharing applications, and so on.

Make sure your machine meets the minimum hardware configurations recommended for an optimal playback experience:

Recommended hardware configurations for playing Flash video

Resolution Windows Macintosh Linux
852x480

(480p)

24 fps
Intel Pentium 4 2.33GHz processor (or equivalent)



128MB of RAM



64MB of VRAM
PowerPC G5 1.8GHz or faster processor



Intel Core Duo 1.33GHz or faster processor



256MB of RAM



64MB of VRAM
Intel Pentium 4 2.33GHz processor (or equivalent)



128MB of RAM



64MB of VRAM
1,280x720

(720p)

2430 fps
Intel Pentium 4 3GHz processor (or equivalent)



128MB of RAM



64MB of VRAM
Intel Core Duo 1.83GHz or faster processor



256MB of RAM



64MB of VRAM
Intel Pentium 4 3GHz processor (or equivalent)



128MB of RAM



64MB of VRAM
1,920x1,080

(1080p)

24 fps
Intel Core Duo 1.8GHz processor (or equivalent)



128MB of RAM



64MB of VRAM
Intel Core Duo 2.66GHz processor

(or equivalent)



512MB of RAM



128MB of VRAM
Intel Core Duo 1.8GHz processor (or equivalent)



128MB of RAM



64MB of VRAM

In addition, if you have display problems with Flash Player, such as poor picture quality or slow display times, it may help to deselect Enable Hardware Acceleration in the Display panel. This may eliminate hardware or driver compatibility problems with Flash Player. Flash Player then uses software to scale and display the content.

To disable hardware acceleration:

  1. Right-click (Windows) or Control-click (Macintosh) the Flash application or video during playback.
  2. From the context menu, select Settings. The Display panel is the first panel shown.
  3. Deselect the Enable Hardware Acceleration option, and then click Close.

For more information regarding Flash Player's display settings and hardware-accelerated scaling, see the Flash Player Help documentation.

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Additional Information

Although this TechNote is intended for end-users viewing Flash video, developers should help to optimize video playback by following best practices for encoding Flash video. The following Dev article, Encoding Flash Video, is a valuable reference for developers and content providers.

Keywords: video; FLV; performance; choppy; stuttering; poor; bad; kb403107

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

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