These instructions are for Mac OS. If you are using Windows, see Flash Player doesn't work | Windows 7.
If you have problems with games, video, your webcam, or audio using Flash Player on a Mac, try one of these solutions:
If you have a different problem, see Common Flash Player Problems.
Try these solutions one by one:
Select Tools > Clear Recent History.
Select the time range and click Clear Now.
Quit and then restart Firefox.
Choose Safari > Empty Cache.
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Quit and then restart Safari.
Select Chrome > Clear Browsing Data.
Select the checkboxes as appropriate.
Click Clear Browsing Data.
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Select Enable JavaScript.
Close the Preferences dialog box and reload the web page.
Select Safari > Preferences.
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Select Enable JavaScript.
Close the Preferences dialog box and reload the web page.
Select Chrome > Preferences.
Click the Under The Hood tab.
Click the Content Settings button.
In the Content Settings window, select allow all sites to run JavaScript.
Give your game exclusive use of your Internet connection.
Try accessing the Internet using a wired connection (such as an Ethernet cable) rather than a wireless connection.
Pop-up blockers monitor JavaScript processes. Games rely on these processes to function correctly.
If you still have problems, download and install the latest version of your browser. Select the correct installer for your Mac OS version. You can obtain the latest version of browsers from these websites:
Game forums, such as Farmville forums, often provide solutions to user problems. Search game forums for problems similar to yours. You can also file a Flash Player bug and look at bugs reported by others.
Try these solutions one by one:
Follow recommendations of the computer manufacturer for sound or video problems. For example:
- Adjust the volume on your Mac by pressing the F12 and F11 keys.
- Adjust the volume of the video in the website that you are viewing.
- Shut down and restart your Mac.
In your browser, open the
About Flash Player page.
• If the Flash Player is installed on your computer, the About Flash Player page displays a Version Information box. The following example shows what the box looks like.
If this box appears on the About Flash Player page, it shows the Flash Player version installed on your computer. • If Flash Player is not installed on your computer, the
About Flash Player page displays one of the boxes shown below. Download and install the latest version of
Flash Player.
Compare the installed Flash Player version with the latest version of Flash Player for your Mac OS version.
• If the version numbers match, you have the latest version of Flash Player. Don’t reinstall Flash Player. Continue to the next solution.
• If the version of Flash Player on your computer is not the latest version, quit your browser.
Uninstall the current version. Then download and install the latest version of
Flash Player.
Refresh the web page by clicking the Reload the Page icon 
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View the Settings Manager for Flash Player.
Control-click any content that is displayed in Flash Player.
Select Global Settings. The Settings Manager Help page appears. The Settings Manager is embedded on the page that appears—it is NOT a screenshot. You can make the changes on the same page.
Select the Global Storage Settings panel in the left column. The Global Storage Settings Panel appears.
In the Global Storage Settings panel, select allow third-party Flash content to store data on your computer.
• To view or change the privacy settings for websites that you have visited, use the Website Privacy Settings panel.
• To view, change, or delete the storage settings for websites that you have visited, use the Website Storage Settings panel.
In your browser, open the web page where you encountered problems with Flash Player.
Control-click the content and select Settings from the context menu. The Flash Player settings pop-up box appears.
Click the Privacy settings menu item to display the Privacy settings panel.
Select Allow to let the website access your webcam and microphone.
Quit and then restart your browser. Try playing a video.
Free as much network bandwidth as possible. For example, quit applications that sometimes use a lot of bandwidth, such as instant messenger applications and sharing applications.
Also, ensure that your computer has the minimum hardware configuration recommended for an optimal playback experience. See the table of recommended hardware configurations.
Try these solutions one by one:
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Click Video > Video Preview. A preview from the webcam appears. If the preview does not appear, your iSight camera is not working. For more information, see the Apple troubleshooting guide.
You can use a webcam with only one application at a time. Exit all other applications that use the webcam, such as iChat, PhotoBooth, and Skype. Try using the webcam again.
Control-click the blank webcam window. A pop-up menu appears.
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Click the webcam icon and change the camera options to USB Video Class Video.
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Flip4Mac WMV, Google Voice, and audio plug-ins are incompatible with Flash Player sites that use a webcam.
To uninstall Flip4Mac WMV, open the Flip4Mac WMV uninstaller.pkg file in the Applications/Flip4Mac folder.
To uninstall the Google voice and audio plug-ins, open the GoogleVoiceAndVideoUninstaller.app in the Library/Application Support/Google folder.
If you have tried the solutions above, and Flash Player still does not work, verify that your webcam works.
Follow these steps:
Go to any website that uses a webcam with Flash Player, for example
Test Webcam.
After the website loads, a pop-up window appears asking you to let the website access your webcam and microphone.
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Control-click the webcam area if it’s blank.
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Click the webcam icon and change the camera option to USB Video Class Video.
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Keywords:
Flash Player, audio issues, video issues, playback issues, webcam, computer games, online games; cpsid_90990
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