Adobe
Products

Top destinations

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • SiteCatalyst
  • Students
  • Elements family

Adobe Creative Cloud

  • What is Adobe Creative Cloud?
  • Design
  • Web
  • Photography
  • Video
  • Students
  • Teams
  • Enterprise
  • Educational institutions

Design and photography

  • Photoshop
  • Illustrator
  • InDesign
  • Adobe Muse
  • Lightroom

Video

  • Adobe Premiere
  • After Effects

Web development and HTML5

  • Edge Tools & Services [opens in a new window]
  • Dreamweaver
  • Gaming [opens in a new window]

Adobe Marketing Cloud

  • What is Adobe Marketing Cloud?
  • Digital analytics
  • Social marketing
  • Web experience management
  • Testing and targeting
  • Media optimization

Analytics

  • SiteCatalyst
  • Adobe Discover
  • Insight

Social

  • Adobe Social

Experience Manager

  • CQ
  • Scene7

Target

  • Test&Target
  • Recommendations
  • Search&Promote

Media Optimizer

  • AdLens
  • AudienceManager
  • AudienceResearch

Document services

  • Acrobat
  • EchoSign [opens in a new window]
  • FormsCentral [opens in a new window]
  • SendNow [opens in a new window]
  • Acrobat.com [opens in a new window]

Publishing

  • Digital Publishing Suite

  • See all products
Business solutions

By business need

  • Digital analytics
  • Digital publishing
  • Document management
  • Media optimization
  • Social marketing
  • Testing and targeting
  • Video editing and serving
  • Web development [opens in a new window]
  • Web experience management
  • See all business needs

By industry

  • Broadcast
  • Education
  • Financial services
  • Government
  • Publishing
  • Retail
  • See all industries
Support & Learning

I need help

  • Products
  • Adobe Creative Cloud
  • Adobe Marketing Cloud
  • Forums [opens in a new window]

I want to learn

  • Training and tutorials
  • Certification [opens in a new window]
  • Adobe Developer Connection
  • Adobe Design Center
  • Adobe TV [opens in a new window]
  • Adobe Marketing Center
  • Adobe Labs [opens in a new window]
Download
  • Product trials
  • Adobe Flash Player
  • Adobe Reader
  • Adobe AIR
  • See all downloads
Company
  • Careers at Adobe
  • Investor Relations
  • Newsroom
  • Privacy
  • Corporate Social Responsibility
  • Customer Showcase
  • Contact us
  • More company info
Buy
  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers
  • Adobe Marketing Cloud sales [opens in a new window]
Search
 
Info Sign in
Why sign in? Sign in to manage your account and access trial downloads, product extensions, community areas, and more.
Welcome,
My Adobe
My orders
My information
My preferences
My products and services
Sign out
My cart
Privacy My Adobe
Adobe
Products Sections Buy   Search  
Solutions Company
Help Learning
Sign in Sign out Privacy My Adobe
Date Date
Qty:
Subtotal
Promotions
Estimated Shipping
VAT
Calculated at checkout
Total
Checkout
Flash Player Help / 

Video does not display in Firefox, Safari, Chrome | Flash Player

Adobe Community Help


Products Affected

  • Flash Player

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

Try this

Internet Browser Try this
Firefox Change pop-up blocker settings, Enable JavaScript, or Clear the cache. 

If a SWF file stops after a few seconds in Firefox, click here.
Chrome Chrome has a built-in Flash Player. Check if the internal Flash Player is interfering with external Flash Player.  Type about://plugins into address bar. When Plug-ins page show, disable one of the Flash Players. 

It's also possible that you could have disabled both Flash Players in Chrome. Re-enable Flash Player on Google Chrome. 
Safari Go to /Library/Internet Plugins folder and delete WacomSafari.plugin.    
Internet Explorer Click here.

If you are having an issue with Flash Player on Mac OS, click here.

To the top

 Change pop-up blocker settings on Firefox

  • On Windows:
    1. Open Firefox.
    2. From the Tools menu, select Options.
    3. From the Content tab, deselect Block Popup Windows and click OK.
  • On Mac OS:
    1. Open Firefox.
    2. From the Firefox menu, select Preferences.
    3. From the Preferences window, choose the Content button and then deselect Block Pop-up Windows.
To the top

 Enable JavaScript on Firefox

  • On Windows:
    1. Open Firefox.
    2. Choose Tools > Options to open a dialog box.
    3. In the row of colored icons at the top, click Content.
    4. Select the Enable JavaScript check box so that a tick appears.
    5. Click OK.
  • On Mac OS:
    1. Open Firefox.
    2. From the Firefox menu, click Preferences to open a dialog box.
    3. In the row of colored icons at the top, click Content.
    4. Select the Enable JavaScript check box so that a tick appears.
    5. Click OK.
To the top

 Clear the cache on Firefox 

  • On Windows and MAC
    1. Open Firefox.
    2. Choose Tools > Clear Recent History.... 
    3. Click the pop-up menu to the right of Time range to clear and select Everything. Then, click Details and select both Cookies and Cache. Click Clear Now. 

To the top

 Enable Flash Player on Google Chrome

It's possible that you could have disabled Flash Player in Chrome. To re-enable it:

  1. Type about:plugins into the address bar at the top of a Chrome browser window.
  2. Click Details at the upper-right corner of the page.
  3. Find the Flash (or Shockwave Flash) listing on the Plug-ins page and click the corresponding Enable button.
  4. Close all Chrome windows and restart the browser. 

 

Keywords: cpsid_91490

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy

Products

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • Digital Publishing Suite
  • Elements family
  • SiteCatalyst
  • For education

Download

  • Product trials
  • Adobe Reader
  • Adobe Flash Player
  • Adobe AIR

Support & Learning

  • Product help
  • Forums

Buy

  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers

Company

  • News room
  • Partner programs
  • Corporate social responsibility
  • Career opportunities
  • Investor Relations
  • Events
  • Legal
  • Security
  • Contact Adobe
Choose your region United States (Change)
Choose your region Close

North America

Europe, Middle East and Africa

Asia Pacific

  • Canada - English
  • Canada - Français
  • Latinoamérica
  • México
  • United States

South America

  • Brasil
  • Africa - English
  • Österreich - Deutsch
  • Belgium - English
  • Belgique - Français
  • België - Nederlands
  • България
  • Hrvatska
  • Česká republika
  • Danmark
  • Eastern Europe - English
  • Eesti
  • Suomi
  • France
  • Deutschland
  • Magyarország
  • Ireland
  • Israel - English
  • ישראל - עברית
  • Italia
  • Latvija
  • Lietuva
  • Luxembourg - Deutsch
  • Luxembourg - English
  • Luxembourg - Français
  • الشرق الأوسط وشمال أفريقيا - اللغة العربية
  • Middle East and North Africa - English
  • Moyen-Orient et Afrique du Nord - Français
  • Nederland
  • Norge
  • Polska
  • Portugal
  • România
  • Россия
  • Srbija
  • Slovensko
  • Slovenija
  • España
  • Sverige
  • Schweiz - Deutsch
  • Suisse - Français
  • Svizzera - Italiano
  • Türkiye
  • Україна
  • United Kingdom
  • Australia
  • 中国
  • 中國香港特別行政區
  • Hong Kong S.A.R. of China
  • India - English
  • 日本
  • 한국
  • New Zealand
  • 台灣

Southeast Asia

  • Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam - English

Copyright © 2013 Adobe Systems Incorporated. All rights reserved.

Terms of Use | Privacy | Cookies

Ad Choices

Reviewed by TRUSTe: site privacy statement