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Flash Player Help / 

Video doesn't display | Internet Explorer | Flash Player

Adobe Community Help


Products Affected

  • Flash Player

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

Try this

  • Disable ActiveX Filtering if you are using Internet Explorer 9.
  • Reset to default settings if you are using Internet Explorer 8.

If you’re still having issues, try these solutions:

  • The video stops playing when you change the resolution (especially in full screen mode)
  • A black or white box replaces the video
  • Colors in the video are splotchy
  • A green line appears splitting the player in two
  • Seek/navigation bar is missing or displaying incorrectly
  • Other issues

If you’re having issues with Chrome, Safari, or Firefox, try this.

To the top

 Disable ActiveX Filtering on Internet Explorer 9

Follow these steps to disable ActiveX Filtering for all websites:

  1. Open Internet Explorer 9 and click on the Gears icon in the upper right corner of the window.
  2. Select the Safety menu, and then uncheck the ActiveX Filtering menu item. Alternately you can also access this via the Tools menu on the menu bar, then unchecking ActiveX Filtering.

You can choose to disable ActiveX Filtering for individual websites that you trust. Follow these steps:

  1. Navigate to a page with blocked content, noted with the circle with slash icon.
  2. Click the circle with slash icon.
  3. Click the Turn off ActiveX Filtering button.
To the top

Reset to default settings on Internet Explorer 8

  1. Click on Tools > Internet options 
  2. In the Advanced tab, go to Reset in "Reset Internet Explorer settings".
  3. Click the Reset tab and follow the prompts.

Additional Information 

ActiveX Filtering is a new feature for Internet Explorer 9 which allows you to browse the Web without running any ActiveX controls. Flash Player is an ActiveX control and when filtering is enabled Flash content will not be displayed on a webpage.

When you visit a webpage that contains ActiveX controls, and filtering is enabled, IE will display a circle with slash icon (see screenshot below) in the address bar to indicate that controls have been filtered.

Flash content and video will not be displayed on the page until you have disabled ActiveX filtering. Fortunately, you have a few options for enabling ActiveX content.

 

Keywords: cpsid_90704

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