Perform the tasks in this section to determine if the problem is specific to the FrameMaker document you are attempting to convert.
1. Create a new empty FrameMaker document add a single word to it and then choose "Save As PDF".
If a new FrameMaker document can be converted into a PDF successfully, continue with the next troubleshooting step, otherwise, skip to section: “Troubleshoot FrameMaker.”
2. Open all documents in a book before you create a PDF file.
To open all FrameMaker files contained in a book and create a PDF:
- a. Click on File > Open and choose the Book file.
- b. Hold down the shift key and choose File > Open All Files In Book.
- c. Click on File > Save As PDF.
FrameMaker needs access to all the FrameMaker files and be able to open them without error to successfully convert them into a PDF.
If any errors occur while opening the files contained within the book, resolve those errors before attempting to convert the files into PDF.
3. Move files to local hard drive if files are stored in network location.
Using files across a network introduces variables, such as slower access speeds, less reliable data verification, network interruptions, and permission issues that not present when files are stored on an internal hard disk. These variables can contribute to an unstable communication and lead to data loss, file corruption, and failure to successfully create PDF files.
4. Attempt to create a PDF from the individual files contained within the book.
If the individual FrameMaker files can be successful be converted into PDF format, then the book file has become corrupted and user should create a new book file and add the files referenced in their previous book to the new book.
5. Save the file in Maker Interchange Format before creating a PDF file.
When FrameMaker converts documents into Maker Interchange Format (MIF), the file is completely rewritten as an ASCII based text file and can eliminate problem elements or corruptions that have appeared in a FrameMaker file. You can resave the MIF file as a FrameMaker file, if needed.
To save document in MIF form:
- a. Open the file in FrameMaker and choose File > Save As.
- b. Choose MIF (*.mif) from the "Save As Type" menu, and then click "Save".
- c. Open the MIF version of the file and choose File > Save As PDF.
- d. Choose Start > Printers and Faxes (Windows 2000 and XP) or Start > Control Panel > Printers (Vista).
- e. Right-click the Adobe PDF printer and choose "Set As Default Printer".
- f. In FrameMaker, choose File > Print, and then click "Print".
6. Set the Adobe PDF printer as the default printer. Then, try to create a PDF file in FrameMaker.
Framemaker restricts its output to be congruent with the default printer’s abilities. For example, if you start a FrameMaker session with a black-and-white (that is, gray scale) printer set as the default printer, Framemaker will restrict itself to print documents without color.
When Framemaker launches, it queries the default printer and gathers its printing information from that printer’s PPD (PostScript Printer Description) file. The PPD contain information about a printer's features, such as available memory, resolution, paper trays, ROM-resident fonts, and whether it supports color output.
FrameMaker queries the default printer at startup; consequently, if you start FrameMaker while a gray scale printer is targeted as the default, even if you specify a color printer during the FrameMaker session, FrameMaker uses the PPD file for the gray scale printer for output.
7. If you use Save As PDF to create PDF files, try printing to the Adobe PDF printer without generating Adobe data.
PDF features, such as bookmarks, hyperlinks, and tags, may cause problems with the creation of PDF files. Disable these features to determine if they cause the problem.
- a. In FrameMaker, choose File > Print.
- b. Click "Setup", choose the Adobe PDF printer, and then click "OK".
- c. Deselect "Generate Adobe Data", and then click on "Print".
8. Troubleshoot the fonts used in the document.
To troubleshoot potential font problems use applicable steps in documents: “Document uses unavailable fonts (FrameMaker 7.x on Windows)” (327053) and ' “Troubleshoot font problems (Windows)” (TechNote:328607) and download and install Microsoft’s hotfix for font cache issues in Windows XP and Vista: http://support.microsoft.com/?id=952909.
9. If the document contains conditional text, set all conditional text tags to "Show" and then save the document.
Sometimes a inconsistency can occur between conditional text settings amongst files in a FrameMaker book or in an individual FrameMaker file; Setting all conditionally tagged paragraphs to show and resaving the files can remove a corruption that prevents Distiller from generating a PDF or FrameMaker from being able to update a book file.
To set all conditionally tagged paragraphs to be visible in an individual FrameMaker file:
- a. Open the problematic file in FrameMaker.
- b. Choose Special > Conditional Text > Show/Hide Conditional Text.
- c. Set the option to "Show All".
- d. Move each condition listed in "Hide" column to the "Show" column using the arrow button until no conditions remain listed in the Hide column.
- e. Enable check mark box in front of "Show Condition Indicators" and then click "Set" button.
- f. Save the file and then attempt to create a PDF.
To set all conditionally tagged paragraphs to be shown in the chapters within a FrameMaker book file:
- a. Open the FrameMaker book file.
- b. Open all files listed in the book.
- c. In the book window, highlight problematic chapter or chapters and choose View > Show/Hide Conditional Text.
- d. Enable check mark box for "Show All".
- e. Move all conditions listed in the "Hide" column to "Show" column using the arrow button.
- f. Enable check mark box in front of "Show Condition Indicators" and then click "Set" button.
Note: If a Conditional Text Inconsistency Error Messages occurs, follow the applicable steps in document: "Conditional Text Inconsistency Error Messages When Printing or Updating a FrameMaker Book File" (TechNote:312573).
- g. Save all files in the book.
- h. Update the book.
- i. Create a PDF file.
10. Locate incomplete markers or incorrect markers and correct them or remove them from the document.
To locate all the markers in the document, check the links, and make adjustments, do the following:
- a. Open the FrameMaker file, and select Special > List Of > Markers.
- b. Choose the option to create a stand alone List Of Markers (Click on the "Yes" button).
- c. Move Hypertext, Cross Reference, and Conditional Text to the Include Markers of Type text box. Select Create Hypertext Links and then click on Set button.
A stand alone List Of Markers file should have been produced with each marker’s syntax and page number by last step and should be used to complete the process.
- d. Toggle document to View Only which will Lock the LOM file and make the hyper links active.
A keyboard shortcut also exists to lock the document; By pressing Esc, F (Shift + f), l (lowercase L), and then k key in sequence the file will be set to View Only.
- e. Click on each link entry and verify that marker is properly connected to a source.
- f. In the original FrameMaker document, delete the marker if you don't need it. If you do need it, correct it.
To correct an incomplete or incorrect marker:
- 1. Choose Special > Marker to display the marker dialog box.
- 2. Choose the corresponding Marker Type.
- 3. Edit the syntax to include the correct destination information.
- 4. Click "Edit Marker" to complete the adjustment.
- g. Save the file and then print it or save it as a PDF file.
11. If none of the steps above resolved the failure to create an Adobe PDF file, additional assistance is available. Contact Adobe Technical Support.
To find support options and additional documentation use this link to the Adobe website: http://www.adobe.com/support/framemaker.