Adobe Community Help
How are we doing?
1. Please rate your web experience
2. Why did you choose this score?
Thank you for taking our survey. We value your feedback.
If you need help, we want to hear from you.
Get answers from experts 24/7.
After you upgrade to Mac OS X Mavericks (Mac OS 10.9), Illustrator crashes when you attempt to launch it.
In the Finder, browse to the folder that contains Illustrator plug-ins.
Move all third-party plug-ins to a different folder.
(Important) Press and hold Command + Option + Shift, launch Illustrator, and keep the keys pressed until Illustrator launches. This step clears all Illustrator preferences.
It's necessary to press the keyboard combination (Command + Option + Shift) in the same order as mentioned above.
(Optional) If you require your third-party plug-ins when you use Illustrator, try adding one plug-in at a time. Each time you add a plug-in, ensure that you follow step 3 to start Illustrator.
Third-party plug-ins that are not compatible with Mavericks can cause Illustrator to crash at launch.
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.
Europe, Middle East and Africa
Commonwealth of Independent States
Copyright © 2015 Adobe Systems Incorporated. All rights reserved.