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Looping kernel panic after Illustrator CS4 crashes (Mac OS)

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Products Affected

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Issue

After Adobe Illustrator CS4 crashes, Mac OS generates a kernel panic. Upon each reboot, another kernel panic occurs.

Reason

Adobe Illustrator CS4 crashed in an abnormal way and was unable to recover from this crash.

Solution

Solution 1: Reboot into Safe Boot and then allow the Mac OS to send a crash report.

  1. Reboot your system into Safe Boot. See "Start the system in Safe Boot mode (Mac OS X)" (TechNote kb404936) for instructions to start your system in Safe Boot.
  2. Allow the operating system to send a crash report.
  3. Reboot normally.

Additional Information

This issue has only been observed in Illustrator CS4.

 

Keywords: kb406309

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