- Beginning troubleshooting
- Intermediate troubleshooting
- Advanced troubleshooting
This document can help you resolve problems that interrupt the installer for Adobe Illustrator. These problems can manifest themselves in many different ways, including (but not limited to) a frozen cursor or screen, or an error.
This document doesn't address problems related to serial numbers. For these problems, contact Adobe Customer Services. To contact Adobe Customer Services, visit the Adobe website at www.adobe.com, choose your country or region from the pop-up menu at the top of the page, and then click Contact Us.
Many different factors can interrupt the installer of an application, including the Autoplay feature of Windows or an application, incorrect data in the Windows registry, and hardware problems. To get the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results of each, including errors or problematic behavior. (You can download a log from www.adobe.com/support/pdfs/ts_log.pdf , or you can create your own.) Adobe Technical Support can use this information to better assist you, should you need to call.