Welcome to Adobe® InCopy® CS5.5. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the InCopy documentation.
Windows®
- Intel® Pentium® 4 or AMD Athlon® 64 processor
- Microsoft® Windows XP with Service Pack 2 (Service Pack 3 recommended); Windows Vista® with Service Pack 1; or Windows 7®
- 1GB of RAM (2GB recommended)
- 1.3GB of available hard-disk space for installation; additional free space required during installation (InCopy cannot be installed on flash-based storage devices)
- 1,024x768 display (1,280x800 recommended) with 16-bit or greater video card
- DVD-ROM drive
- Broadband Internet connection required for online services
Mac OS
- Multicore Intel® processor
- Mac OS X v10.5.7–10.6.x
- 1GB of RAM (2GB recommended)
- 1.8GB of available hard-disk space for installation; additional hard-disk space required during installation (InCopy cannot be installed on a volume that uses a case-sensitive file system or on flash-based storage devices.)
- 1,024x768 display (1,280x800 recommended) with 16-bit or greater video card
- DVD-ROM drive
- Broadband Internet connection required for online services
For updates to system requirements, visit www.adobe.com/go/incopy_systemreqs
1. Before you install, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows. It is also recommended to temporarily turn off virus protection during the installation process.
2. You must have administrative privileges or be able to validate as an administrator.
3. Do one of the following:
Windows:
- Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe InCopy CS5.5 folder found at the root level on the DVD and double-click Set-up.exe to start the installation process.
- If you downloaded the software from the web, the installer will self-extract and launch automatically. If the installer does not launch automatically, open the folder, navigate to the Adobe CS5.5 folder, double-click Set-up.exe, and then follow the on-screen instructions.
Mac:
- Insert the DVD in your drive, navigate to the Adobe InCopy CS5.5 folder found at the root level on your disk, double-click Install.app, and then follow the on-screen instructions.
- If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Install.app, and then follow the on-screen instructions.
4. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.
5. For additional installation help, go to www.adobe.com/go/cs5install/.
For more detailed information about troubleshooting your installation, go to http://www.adobe.com/support/loganalyzer/.
Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (CD, DVD or the download from the web). Repair is not an available option.
- Do one of the following:
- In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the on-screen instructions.
- In Windows Vista and Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall/Change, and then follow the on-screen instructions.
- IMPORTANT: Creative Suite apps on Mac OS have uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click on the Uninstall alias located in the Application folder. Select Remove Components, then Authenticate as an Administrator and follow the on-screen instructions.
Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate.
Creative Suite 5.5 trials are "try and buy," meaning you can evaluate individual products or editions of Creative Suite 5.5 and then convert the installed trial to a full version by purchasing the product and entering the serial number at any time during or after the trial period.
To convert your trial, enter the serial number from your purchase into the product screen that counts down the remaining days in the trial. You can enter a serial number to convert the trial at any time during the 30-day trial period or after the trial ends.
You must accept the license agreement and warranty terms to use this product. See www.adobe.com/products/eulas for details. This product may automatically attempt to activate over the Internet. See www.adobe.com/activation for details.
Creating or entering an Adobe ID registers your software and sets up access to Adobe CS Live online services. In order to take advantage of your complimentary subscription of CS Live services, and get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars, you must register your product.
To learn more about CS Live online services, visit www.adobe.com/go/cslive_ps.
All font related documentation is online. Visit http://www.adobe.com/type/browser/landing/creativesuite/creativesuite5.html to find our OpenType User Guide, OpenType ReadMe, links to font specific readmes, listings of fonts installed by the different CS5.5 products, and listings of fonts included on DVD for each of the CS5.5 products.
The InCopy CS5.5 installer installs fonts into a default system font directory. If the installer finds older versions of these fonts in the default system font directory, it will uninstall the older versions, and save them to a new directory. The default system font directory is:
Apple Macintosh: <System Disk>/Library/Fonts
Windows: <System Disk>:\Windows\Fonts
The older fonts will be saved in the new directory:
Apple Macintosh: <System Disk>/Library/Application Support/Adobe/SavedFonts/current
Windows: <System Disk>:\Program Files\Common Files\Adobe\SavedFonts\current
This new directory will also contain a file named "Read Me.html" which lists the saved fonts, and the version numbers of the new and old font files.
You can re-install the older fonts by deleting the new font files from the default system font directory, and moving the old files back into that directory.
There are additional fonts on the installation disc. For information on installing these fonts, see http://www.adobe.com/go/learn_fontinstall_en.
- InCopy quits unexpectedly if launched by a "Standard" user on a machine where it was installed by an "Administrator" user. (#2795650)
- InCopy will unexpectedly quit on launch if user installs, then reinstalls to a different location. (#2788988)
- User is not able to deactivate if InCopy is reinstalled in Trial Mode after the application was already installed and serialized. (#2772118)
- On a Japanese Macintosh system, the application unexpectedly quits and user is unable to launch if the default fonts are deleted. (#2783623)
- If installing InCopy CS5.5 at a custom location containing special characters, the product will unexpectedly quit at launch. (#2730132)
- InDesign quits unexpectedly if user deactivates "Americana" font while it is being used in a glyph set. (#2747832)
- Some Asian double-byte characters imported within an XLS file fail to display. (#2568774)
- Extension Manager CS5.5 gets invoked from InDesign CS5 if InDesign CS5.5 is installed. (#2766436)
Customer Service
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
Support Plan Options and Technical Resources
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO. An alternate method is to click on Change beside the country name at the top of the screen to select a different country or region.
Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
Online Resources
For complete Help plus community-based instruction, inspiration, and support, go to www.adobe.com/go/learn_InCopy_support_en.
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