Adobe
Products

Top destinations

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • SiteCatalyst
  • Students
  • Elements family

Adobe Creative Cloud

  • What is Adobe Creative Cloud?
  • Design
  • Web
  • Photography
  • Video
  • Students
  • Teams
  • Enterprise
  • Educational institutions

Design and photography

  • Photoshop
  • Illustrator
  • InDesign
  • Adobe Muse
  • Lightroom

Video

  • Adobe Premiere
  • After Effects

Web development and HTML5

  • Edge Tools & Services [opens in a new window]
  • Dreamweaver
  • Gaming [opens in a new window]

Adobe Marketing Cloud

  • What is Adobe Marketing Cloud?
  • Digital analytics
  • Social marketing
  • Web experience management
  • Testing and targeting
  • Media optimization

Analytics

  • SiteCatalyst
  • Adobe Discover
  • Insight

Social

  • Adobe Social

Experience Manager

  • CQ
  • Scene7

Target

  • Test&Target
  • Recommendations
  • Search&Promote

Media Optimizer

  • AdLens
  • AudienceManager
  • AudienceResearch

Document services

  • Acrobat
  • EchoSign [opens in a new window]
  • FormsCentral [opens in a new window]
  • SendNow [opens in a new window]
  • Acrobat.com [opens in a new window]

Publishing

  • Digital Publishing Suite

  • See all products
Business solutions

By business need

  • Digital analytics
  • Digital publishing
  • Document management
  • Media optimization
  • Social marketing
  • Testing and targeting
  • Video editing and serving
  • Web development [opens in a new window]
  • Web experience management
  • See all business needs

By industry

  • Broadcast
  • Education
  • Financial services
  • Government
  • Publishing
  • Retail
  • See all industries
Support & Learning

I need help

  • Products
  • Adobe Creative Cloud
  • Adobe Marketing Cloud
  • Forums [opens in a new window]

I want to learn

  • Training and tutorials
  • Certification [opens in a new window]
  • Adobe Developer Connection
  • Adobe Design Center
  • Adobe TV [opens in a new window]
  • Adobe Marketing Center
  • Adobe Labs [opens in a new window]
Download
  • Product trials
  • Adobe Flash Player
  • Adobe Reader
  • Adobe AIR
  • See all downloads
Company
  • Careers at Adobe
  • Investor Relations
  • Newsroom
  • Privacy
  • Corporate Social Responsibility
  • Customer Showcase
  • Contact us
  • More company info
Buy
  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers
  • Adobe Marketing Cloud sales [opens in a new window]
Search
 
Info Sign in
Why sign in? Sign in to manage your account and access trial downloads, product extensions, community areas, and more.
Welcome,
My Adobe
My orders
My information
My preferences
My products and services
Sign out
My cart
Privacy My Adobe
Adobe
Products Sections Buy   Search  
Solutions Company
Help Learning
Sign in Sign out Privacy My Adobe
Date Date
Qty:
Subtotal
Promotions
Estimated Shipping
VAT
Calculated at checkout
Total
Checkout
InDesign Help / 

InDesign crashes upon launch while attempting to recover a damaged document

Adobe Community Help


Products Affected

  • InDesign

Contact support

 
By clicking Submit, you accept the Adobe Terms of Use.
 

Issue

InDesign continues to crash each time you try to re-start.

To the top

Reason

Documents can become damaged while working on them in InDesign, or they can contain damaged information, for example, due to hard drive or other disk read/write errors. The situation can occur when InDesign opens the file initially, but then cause a crash because InDesign tries to read or write from or to a damaged portion of the file.

The InDesign document recovery feature tries to automatically open InDesign documents which were open during the time of an application crash. If the document it is trying to open is damaged, then it can cause InDesign to crash each time you restart InDesign.

To the top

Solution

Remove the file or files from the document recovery folder.

Move these files to your desktop, and attempt to recover them using the methods described in, "Troubleshoot damaged InDesign documents" (TechNote kb403982).

You can change the document recovery folder in the user preferences. The default path is listed below, but check the location in Preferences > File Handling > Document Recovery Data to be certain.

  • On Mac OS:

    /[Hard Drive]/Users/[User Name]/Library/Caches/Adobe InDesign/Version [#.0]/InDesign Recovery
  • On Windows XP:

    C:\Documents and Settings\[User Name]\Local Settings\Application Data\Adobe\InDesign\Version [#.0]\en_US\Caches\InDesign Recovery
  • On Windows Vista and Windows 7:

    C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#.0]\en_US\Caches\InDesign Recovery
Keywords: kb407150

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy

Products

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • Digital Publishing Suite
  • Elements family
  • SiteCatalyst
  • For education

Download

  • Product trials
  • Adobe Reader
  • Adobe Flash Player
  • Adobe AIR

Support & Learning

  • Product help
  • Forums

Buy

  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers

Company

  • News room
  • Partner programs
  • Corporate social responsibility
  • Career opportunities
  • Investor Relations
  • Events
  • Legal
  • Security
  • Contact Adobe
Choose your region United States (Change)
Choose your region Close

North America

Europe, Middle East and Africa

Asia Pacific

  • Canada - English
  • Canada - Français
  • Latinoamérica
  • México
  • United States

South America

  • Brasil
  • Africa - English
  • Österreich - Deutsch
  • Belgium - English
  • Belgique - Français
  • België - Nederlands
  • България
  • Hrvatska
  • Česká republika
  • Danmark
  • Eastern Europe - English
  • Eesti
  • Suomi
  • France
  • Deutschland
  • Magyarország
  • Ireland
  • Israel - English
  • ישראל - עברית
  • Italia
  • Latvija
  • Lietuva
  • Luxembourg - Deutsch
  • Luxembourg - English
  • Luxembourg - Français
  • الشرق الأوسط وشمال أفريقيا - اللغة العربية
  • Middle East and North Africa - English
  • Moyen-Orient et Afrique du Nord - Français
  • Nederland
  • Norge
  • Polska
  • Portugal
  • România
  • Россия
  • Srbija
  • Slovensko
  • Slovenija
  • España
  • Sverige
  • Schweiz - Deutsch
  • Suisse - Français
  • Svizzera - Italiano
  • Türkiye
  • Україна
  • United Kingdom
  • Australia
  • 中国
  • 中國香港特別行政區
  • Hong Kong S.A.R. of China
  • India - English
  • 日本
  • 한국
  • New Zealand
  • 台灣

Southeast Asia

  • Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam - English

Copyright © 2013 Adobe Systems Incorporated. All rights reserved.

Terms of Use | Privacy | Cookies

Ad Choices

Reviewed by TRUSTe: site privacy statement