When trying to download Electronic Software Deliveries (ESDs) from Adobe websites, using the Akamai Download Manager with Firefox 3.x on Mac OS X 10.6 (Snow Leopard), the Mozilla Crash Reporter appears with the message, "We 're Sorry - Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." This alert includes the option to report the crash, and options to quit or restart Firefox.
Akamai Download Manager 3 has been released for some of the the Adobe Creative Suite 4 product trials. If you are encountering a problem with an Adobe Creative Suite 4 product trial download, please refer to, “Features of Akamai Download Manager 3” to verify whether the product is using Akamai Download Manager 2 or 3.For troubleshooting information for Akamai Download Manager 3 please refer to, “Troubleshoot download issues with Akamai Download Manager 3.”
An update to the Java Runtime Environment (JRE) in Mac OS X 10.6 is resulting in an unexpected state for the Akamai Download Manager.
A solution is not yet available. Until a solution is identified, try using another web browser, such as Safari.
Keywords:
cpsid_51147
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