Welcome to Adobe® Soundbooth® CS5. This document contains known issues and troubleshooting tips not covered in the Soundbooth documentation.
Please refer to Adobe Support for late-breaking information and known issues for all Creative Suite 5 applications.
Windows Only: Soundbooth CS5 requires Windows Media Player to be installed (Issue # 1870097)
When you launch Soundbooth on a Windows machine that doesn't have Windows Media Player installed, you will receive an error that the computer is missing a file with the name WMVcore.dll. By installing Windows Media Player from Microsoft's website, you will no longer receive this error.
Windows Only: Some video cards will cause Soundbooth CS5 to fail on launch (Issue #1750864)
The error seen in Soundbooth upon launch is: "Soundbooth could not find any capable video play modules. Please update your video display drivers and start again. If this does not resolve the problem, please contact Adobe technical support. [Error: NV_OGL]" This error is caused by a failing OpenGL video card driver. First, try to update to the latest video card driver. If your computer manufacturer’s latest video card driver update doesn't fix the issue, try going to the website of the video card manufacturer and downloading the latest drivers there. If the driver update does not resolve the problem, please contact Adobe Support.
Windows Only: Some video cards will Soundbooth CS5 to remain open in Task Manager even after closing the application (Issue #2545316)
This error is caused by a failing OpenGL video card driver. Please visit the website of the video card manufacturer and download and install the latest drivers to possibly resolve this issue. After installing the latest video card drivers, restart your computer and launch Soundbooth again. The next time you close Soundbooth it should shut down completely.
Windows Only: Problems can result when multiple applications are using the same ASIO driver simultaneously (Issue # 1851323)
When using more than one video or audio application (for example Soundbooth and Premiere Pro) at the same time on a Windows machine, we recommend that at least one of the applications be set to use a non native ASIO driver. We have noticed that several audio devices can be problematic when more than one application attempts to use their native ASIO driver at the same time. For the best results when interacting with more than one audio or video application we suggest the following options: