Welcome to Adobe® OnLocation® CS5. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the OnLocation documentation.
- Intel® Pentium® 4 or AMD Athlon® 64 processor (Intel Core™2 Duo or AMD Phenom® II recommended)
- Microsoft® Windows® XP (32 bit) with Service Pack 2 (Service Pack 3 recommended) or Windows® 7
- 1GB of RAM or more recommended
- 400MB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash-based storage devices)
- 5400 RPM hard drive for recording; 13GB of available hard-disk space for each hour of recording
- 1280x900 display with DirectX 9.0c-compatible graphics card*
- OHCI-compliant IEEE 1394 port for DV and HDV capture
- DVD-ROM drive
- Multicore Intel® processor
- Mac OS X v10.5.7 or v10.6
- 1GB of RAM or more recommended
- 400MB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
- 1280x900 display with OpenGL 2.0-compatible graphics card
- DVD-ROM drive
For updates to system requirements, visit http://www.adobe.com/go/premiere_systemreqs
For CS Live system requirements, visit www.adobe.com/go/cslive_requirements
1. Before you install, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows. It is also recommended to temporarily turn off virus protection during the installation process.
2. You must have administrative privileges or be able to validate as an administrator.
3. Do one of the following:
- Insert the DVD in your drive, and follow the on-screen instructions. If the installer does not launch automatically, navigate to the Adobe CS5 folder found at the root level on the DVD and double-click Set-up.exe to start the installation process.
- If you downloaded the software from the web, the installer will self-extract and launch automatically. If the installer does not launch automatically, open the folder, navigate to the Adobe CS5 folder, double-click Set-up.exe, and then follow the on-screen instructions.
- Insert the DVD in your drive, navigate to the application folder found at the root level on your disk, double-click Install.app, and then follow the on-screen instructions.
- If you downloaded the software from the web, open the folder, navigate to the application folder, double-click Install.app, and then follow the on-screen instructions.
4. If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.
5. For additional CS5 installation help, go to www.adobe.com/go/cs5install/.
- On Mac, you cannot install to the root drive. (#BG044824)
- The “Total Size” displayed in the installer Options screen includes space required for components required for the installation but not shown in the component list, so the number may not equal the listed components size. (#BG059229)
- The installation may take 20 minutes to over 1 hour depending on the product and the number of components chosen to be installed. (#BG050030)
- For more detailed information about troubleshooting your installation, go to www.adobe.com/go/support_loganalyzer.
Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (CD, DVD or the download from the web). Repair is not an available option.
- Do one of the following:
- In Windows XP, open the Windows Control Panel and double-click Add or Remove Programs. Select the product that you want to uninstall, click Change/Remove, and then follow the on-screen instructions.
- In Windows Vista and Windows 7, open the Windows Control Panel and double-click Programs and Features. Select the product that you want to uninstall, click Uninstall, and then follow the on-screen instructions.
- IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag applications to the trash to uninstall them. To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers or double-click on the Uninstall alias located in the Application folder. Select Remove Preferences, then Authenticate as an Administrator and follow the on-screen instructions.
Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate.
Entering a serial number
Enter the serial number for the software you purchased in the serialization screen. The serialization screen will load the first time you launch the application. You can enter a serial number for the application itself or a serial number for any Creative Suite that contains the application. If the product you purchased is one of the Creative Suites, you can enter the serial number in any of the applications contained in the Creative Suite. Other applications installed as part of the same Creative Suite will recognize the new serial number the next time the applications are launched.
Only applications running as a trial will recognize the new serial number. If any of the applications have already been serialized with a different serial number, it will continue to use that serial number until you remove the older serial number using the Help > Deactivate > Deactivate Permanently then on the next launch of the applications, it will recognize the serial number.
The serial number you purchased is for the use of the software in a specific language, and will only be accepted by a product installed in that language.
Volume licensing customers cannot purchase from a trial directly. However, a volume licensing serial number can be used to serialize all Creative Suite applications, except the Acrobat 9 trial or retail versions that ship with Creative Suite. Acrobat 9 volume licensing software must be purchased from an authorized Adobe licensing center. Please contact your reseller or authorized Adobe licensing center to place an order for a volume license. To find a reseller in your area, go to http://partners.adobe.com/resellerfinder/na/reseller.jsp.
Creating an Adobe ID registers your software. Please register to get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars.
For a list of known issues, go to http://go.adobe.com/kb/ts_cpsid_84019_en-us.
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
Support Plan Options and Technical Resources
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO. An alternate method is to click on Change beside the country name at the top of the screen to select a different country or region.
Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
If you are having any issues with installing or uninstalling any of your Creative Suite 5 applications, please try rebooting your system prior to contacting Support. For additional CS5 installation help, go to www.adobe.com/go/cs5install/.
For complete Help plus community-based instruction, inspiration, and support, go to www.adobe.com/go/learn_OnLocation_support.
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