If Adobe Photoshop Lightroom doesn't capture photos consistently during tethered shooting, Lightroom could have lost the connection to the camera. Perform the following steps in the order they're listed to get tethered shooting working again.
See Tethered camera support in Lightroom for a list of cameras that Lightroom supports for tethered shooting. Make sure that your camera is supported (1) in the version of Lightroom that you're using and (2) on the operating system that you're running.
After you know that you're running the latest version of Lightroom and that it supports your camera, turn off the camera. Then, turn it back on and retry tethered shooting.
If turning the camera off and on doesn't work, trying completely disconnecting the camera from the computer. Then, turn the computer off and on, and try tethered capture again:
- Turn off the camera.
- Disconnect the camera from the computer.
- Quit Lightroom and restart the computer.
- Open Lightroom.
- Reconnect the camera.
- Turn on the camera and try tethered shooting.
If you're using a long USB cable or a USB extension, try using a shorter USB cable, removing the USB extension, or using a powered USB hub.
Note: Adobe recommends using USB 2.0 for tethered capture.
Close Lightroom and delete your Lightroom preferences file. Then restart Lightroom, connect the camera, turn it on, and retry tethered shooting.
1. Navigate to one of the following locations, depending on the operating system that you're using:
- Windows Vista, 7, 8: Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\
- Windows XP: \Documents and Settings\[user name]\Application Data\Adobe\Lightroom\Preferences\
- Mac OS: /Users/[user name]/Library/Preferences/
Note (Windows): The AppData folder is hidden by default. For instructions on making it visible, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
Note (Mac OS): The user Library folder is hidden by default in Mac OS X 10.7. If you don't see it in the Finder, press Option, click the Go menu, and choose Library from the drop-down list.
- Windows: Lightroom 5 Preferences.agprefs, Lightroom 4 Preferences.agprefs, or Lightroom 3 Preferences.agprefs
- Mac OS: com.adobe.com.Lightroom5.plist, com.adobe.com.Lightroom4.plist, or com.adobe.com.Lightroom3.plist
Make sure that your camera manufacturer's capture or editing software isn't open. It could be trying to control your camera. After closing, retry tethered shooting in Lightroom.
Scroll to the top of this page. In the Search box at the top of the left column, enter your camera make and model. Then, press Enter (Windows) or Return (Mac OS) to see if there are any known issues or bugs with your particular camera and tethered capture. Follow any instructions provided in that document or that members of the community recommend.
If possible, try another application, such as your camera manufacturer's software, to capture photos from the tethered camera. If using another application works, contact Adobe tech support with the following information:
- Your operating system information. To find it, in Lightroom, choose Help > System Info.
- The version of Lightroom you're using. To find it, choose Lightroom > About Adobe Photoshop Lightroom 5, 4, or 3 (Mac OS) or Help > About Adobe Photoshop Lightroom 5, 4, or 3 (Windows).
- The camera's make and model.
- The camera's firmware version.
- The location on your hard disk where Lightroom, your catalog, and the images you're importing via tethered shooting are stored.