Troubleshoot tethered capture | Lightroom 4, 3

If Adobe Photoshop Lightroom doesn't capture photos consistently during tethered shooting, Lightroom could have lost the connection to the camera. Perform the following steps in the order they're listed.

In Lightroom, choose Help > Check For Updates. Or download the update from http://www.adobe.com/downloads/updates.

See Tethered camera support | Lightroom 4,3 for the list of supported cameras for tethered shooting in Lightroom.

Important: There are exceptions listed in the supported cameras document. Some cameras are supported on one platform, but not another. 

Retry tethered shooting.

If you're using a long USB cable or USB extension, try using a shorter USB cable, removing the USB extension, or using a powered USB hub.

Make sure that there is enough available space on the hard disk to hold all your imported photos.

Delete the following files:

• Windows XP: Lightroom 3 Preferences.agprefs, located in Documents and Settings/[user name]/Application Data/Adobe/Lightroom/Preferences. (Note: Lightroom 4 is not supported in Windows XP.)
• Windows 7 and Vista: Lightroom 4 Preferences.agprefs or Lightroom 3 Preferences.agprefs, located in Users/[user name]/AppData/Roaming/Adobe/Lightroom/Preferences/.
  
  
• Mac OS: com.adobe.Lightroom4.plist or com.adobe.Lightroom3.plist file, located in [user name]/Library/Preferences.

Important: (Mac OS) Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you need access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

Note: (Windows) It's likely you can't see your AppData folder, as it's hidden by default. See Show hidden files, folders, filename extensions- Windows XP, Vista, Windows 7 for instructions. 

Contact your camera manufacturer for more information.

Retry tethered shooting in Lightroom.

Check your camera's documentation for more information.

If using another application works, contact Adobe tech support with the following information:

• Your system information. To find it, in Lightroom, choose Help > System Info.
• The version of Lightroom you're using. To find it, choose Lightroom > About Adobe Photoshop Lightroom 4 or 3 (Mac OS) or Help > About Adobe Photoshop Lightroom 4 or 3 (Windows).
• The camera's make and model.
• The camera's firmware version.
• The location on your hard disk of Lightroom, your catalog, and the images you're importing via tethered shooting.