The Marketing Cloud Customer Care team provides dedicated support for Adobe’s Marketing Cloud solutions and associated products. Adobe provides support via web, email, live chat, telephone, through Twitter @AdobeMktgCare, and on the Marketing Cloud Community.
For Adobe Marketing Cloud escalations, write an email to: firstname.lastname@example.org
Includes AdHoc Analysis, Digital Pulse, Data Connectors, SearchCenter+, Reports and Analytics, Social, Survey
Only supported users can create tickets by logging in with company details. When you are logged in, choose Help > Customer Care.
I require immediate attention for a priority issue:
Supported users can contact us via telephone to speak directly with an agent who can work with you on your case. (Log in to Customer Care, either through your solution or to the AEM customer portal to see the priority phone numbers.)