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Acrobat.com or Photoshop.com login hangs on "Initializing"

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Issue

When you navigate to Acrobat.com or Photoshop.com and click Sign In, the browser returns the message "Initializing" and hangs.

Solution

To address the problem, follow these steps:

1. Verify that your system is set to the correct date and time.

  • On Windows: Choose Start menu > Control Panel > Date And Time.
  • On Mac OS: Choose Apple Menu > System Preferences > Date & Time.

2. Clear your Flash cache and your web browser cache.

Clear the Flash cache

  2. In the Adobe Flash Player Settings Manager, click Delete All Sites.
  3. Click Confirm.

Clear the browser's cache

Note: Make sure that you close all browser windows.

Safari (Mac OS)

  1. Select Safari > Empty Cache.
  2. Click Empty.

Firefox (Mac OS and Windows)

  1. Select Tools > Clear Private Data.
  2. Make sure that Cache is selected (you can deselect all the other items).
  3. Click Clear Private Data Now.

Internet Explorer 7

  1. Select Tools > Delete Browsing History.
  2. Click Delete Files.

Internet Explorer 6

  1. Select Tools > Internet Options.
  2. In the General tab, in the Temporary Internet Files section, click Delete Files.
Keywords: kb407890

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