This document can help you to resolve errors that occur while you install Adobe Photoshop Elements and Adobe Premiere Elements on Windows XP. Installation errors can manifest in many different ways, including (but not limited to):
- A blank or flickering dialog box
- A frozen cursor or screen
- A blue screen
- An unexpected restart
- An error such as one of the following: "This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor." "MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList." "Not enough disk space on target drive while decompressing to [path name]." "Setup is unable to initialize the setup program. There may be a scripting error." "Setup is unable to load the installation script file." "Unable to create a directory under C:\Windows\System. Please check write-access to the directory." "X:\ unavailable." (where "X" is the drive letter for your CD-ROM drive) "Device not ready." "Error reading CD-ROM." "Error reading device X:\" (where "X" is the drive letter for your CD-ROM drive.)
Many different factors cause installation problems, including problems with the AutoPlay feature, conflicting startup items, incorrect data in the Windows registry, and hardware conflicts.
For problems related to serial numbers, contact Adobe Customer Service at 800-833-6687 (North America). For Customer Service in other countries, visit the Adobe website at www.adobe.com. Choose your country or region from the menu at the top of the page, and click Contact.
To benefit most from this document, perform the tasks in order. Track the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support uses this information to better assist you if you call.
Note: The procedures in this document are based on the default interface of Windows XP. If the interface is customized, some procedures can vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu. Some users navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume that you are using the Classic View of the Control Panel. To view the Control Panel in the Classic View, right-click the Desktop and choose Properties. On the Appearance tab, select Windows Classic style under Windows and buttons.
The tasks below help you resolve the most common installation errors. Always restart the computer after an installation error occurs to refresh its memory. Continuing to work without restarting the computer compounds the problem.
Note: Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full filenames, which include extensions (for example, sample_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes.
To show hidden files, hidden folders, see Show hidden files, hidden folders, and all filename extensions | Windows XP, Vista Windows 7 for details.
Photoshop Elements installs and runs correctly on a system that meets the following requirements:
- Intel Pentium 4 or Intel Celeron (or compatible) 1.6-GHz processor (dual-core processors and processors with Hyper-Threading Technology supported)
- Microsoft® Windows® XP with Service Pack 3, Windows Media Center, Windows Vista®, or Windows 7
- Color monitor with 16-bit color graphics adapter
- 1024 x 576 monitor resolution at 96 dpi or less
- 1 GB of RAM
- 2 GB of available hard disk space
- Programs: Core 2 Duo logo
- Display driver compatible with Microsoft DirectX 9 or later
- Windows Media File 9.5x required for Windows XP
- Web features require Microsoft Internet Explorer 6, 7 or 8, Mozilla Firefox 1.5, 2.x or 3.0, Safari 2.0
To check how much RAM is installed, choose Start > Control Panel > System. The amount of RAM appears on the lower half of the General tab in the System Properties dialog box.
Note: For the most up-to-date information on Photoshop Elements system requirements, see Tech Specs.
To install Adobe Premiere Elements, your system has to meet or exceed the following requirements:
- 2 GHz or faster processor with SSE2 support; 3-GHz processor required for HDV or Blu-ray; dual-core processor required for AVCHD
- Microsoft® Windows® XP with Service Pack 2, Windows Media Center, Windows Vista®, or Windows 7
- 2 GB of RAM required for HD editing (including HDV, AVCHD, or Blu-ray)
- 4 GB of available hard‐disk space to install applications; additional 5 GB to install content
- Graphics adapter with the latest updated drivers
- 1024 x 768 display resolution at 96 dpi or less
- Microsoft DirectX 9 or 10 compatible sound and display driver
- DVD‐ROM drive (compatible DVD burner required to burn DVDs; compatible Blu-ray burner required to burn Blu-ray Disc media)
- DV/i.LINK/FireWire/IEEE 1394 interface to connect a Digital 8 DV or HDV camcorder, or a USB2 interface to connect a DV‐via‐USB compatible DV camcorder
- QuickTime 7 software (required if importing/exporting QuickTime formats)
- Windows Media Player (required if importing/exporting Windows Media formats)
- Internet connection required for Internet-based features
In Windows XP, it's necessary to log in with local (that is, machine) Administrator rights to install. If you don't have administrator rights, contact your system administrator for assistance.
Dust or dirt on a CD/DVD can interfere with an installation and prevent the CD-ROM drive from recognizing the CD/DVD. Examine the installation CD/DVD for dirt, dust, or fingerprints. Gently wipe the bottom of the CD/DVD from the center outward with a soft, lint-free cloth.
Verify that the CD/DVD-ROM drive can read other CDs/DVDs. If it can't, examine the CD/DVD caddy or loading tray for dirt, and clean it with a lint-free cloth. If it still can't read other CDs/DVDs, contact the CD/DVD-ROM drive manufacturer or the computer manufacturer.
If your disk appears to be damaged, contact the vendor for a replacement. If you purchased your disk directly from Adobe, call Customer Service to order a replacement. For contact information, visit the Adobe website at www.adobe.com, select your region in the upper-right corner of the page, and then click Contact.
Some system components – for example, device drivers and virus protection utilities – conflict with the installer and result in an incomplete or failed installation. To prevent these conflicts, install Photoshop Elements or Adobe Premiere Elements from the desktop.
See Install current Windows service packs and other updates (Windows XP) for details.
Create a folder at the root level of the hard drive. Make sure that the folder name has eight or fewer characters (for example, C:\PSE or C:/PRE) and doesn't include special characters, such as "#." Also, make sure that the path to where Windows is installed doesn't contain special characters.
If the tasks in the previous section don't solve the problem, try the following advanced troubleshooting tasks.
Create a user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, then the original user account could be damaged. For instructions on creating a user account, see "To add a new user to the computer" in Windows Help or contact your system administrator.
Many video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. (To determine the manufacturer of a video card, view the card's properties in Device Manager.) You can often determine if the video driver is outdated by disabling graphics hardware acceleration.
To disable graphics hardware acceleration, see Disable graphics hardware acceleration (Windows XP) for details.
See Verify that device drivers are compatible with Windows XP for details.
See Delete temporary files using the Disk Cleanup utility (Windows XP) for details.
See Set the virtual memory paging file to the default size (Windows XP) for details.
See Repair and defragment hard disks (Windows XP) for details.
Use current anti-virus software (for example, Symantec Norton AntiVirus or McAfee VirusScan) to check the system for viruses. Virus infections can damage software and cause installation errors. For more information, see the documentation for the anti-virus software.
If none of the above steps has resolved the error or freeze that you are experiencing with Photoshop Elements, contact Adobe Technical Support. You can find the support options at the Support Center.