- A blank or flickering dialog box
- A frozen cursor or screen
- A blue screen
- An unexpected restart
- An error such as one of the following:
"This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor."
"MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList."
"Not enough disk space on target drive while decompressing to [pathname]."
"Setup is unable to initialize the setup program. There may be a scripting error."
"Setup is unable to load the installation script file."
"Unable to create a directory under C:\Windows\System. Please check write-access to the directory."
"X:\ unavailable." (where "X" is the drive letter for your CD-ROM drive)
"Device not ready."
"Error reading CD-ROM."
"Error reading device X:\" (where "X" is the drive letter for your CD-ROM drive.)
Many different factors cause installation problems, including problems with the AutoPlay feature, conflicting startup items, incorrect data in the Windows registry, and hardware conflicts.
For problems related to serial numbers, contact Adobe Customer Service at 800-833-6687 (North America). For Customer Service in other countries, visit the Adobe website at www.adobe.com. Choose your country or region from the menu at the top of the page, and click Contact.
To benefit most from this document, perform the tasks in order. Track the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support uses this information to better assist you if you call.
Note: The procedures in this document are based on the default interface of Windows XP. If the interface is customized, some procedures can vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu. Some users navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume that you are using the Classic View of the Control Panel. To view the Control Panel in the Classic View, right-click the Desktop and choose Properties. On the Appearance tab, select Windows Classic style under Windows and buttons.