If the error persists even after you try to log in, select Tools > Internet Options and click Advanced. Under Security. Then, select at least one of the following options:
- Use SSL 2.0
- Use SSL 3.0
- Use TLS 1.0
Note: Photoshop Elements uses Internet Explorer settings to connect to the server even if Internet Explorer is not the default browser.
If you are not able reach the Photoshop.com home page, then contact your Internet service provider (ISP) for help restoring your Internet connectivity.
To ensure that a firewall is not blocking Photoshop Elements, either disable your firewall, or add Photoshop Elements to your firewall's exception list. (Some firewalls use terms like "white list" or "allow list" for the same feature.) Examples of firewall software include Windows Firewall, Norton, and McAfee.
For specific instructions on how to add Photoshop Elements as an exception to your firewall, see the documentation for your firewall software, or contact its manufacturer. Add PhotoshopElementsOrganizer.exe and ElementsOrganizerSyncAgent.exe to the exception list. These files are installed to one of the following locations:
- 32-bit editions of Windows: C:\Program Files\Adobe\Elements Organizer 9.0\
- 64-bit editions of Windows: C:\Program Files (x86)\Adobe\Elements Organizer 9.0\
After adding Photoshop Elements to the list of exceptions, restart your computer. Then try to log in to your Photoshop.com account through Photoshop Elements.