Welcome to Adobe® Photoshop® Elements 12. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Photoshop Elements documentation.
To view the minimum system requirements to run Photoshop Elements 12, see the tech-specs page.
- Install Photoshop Elements with an account that has administrative privileges (not a Limited User Account if you are using Vista).
- For the easiest installation experience, quit any open programs, including virus protection software, before installing Photoshop Elements 12. Remember to re-enable virus protection once you have successfully installed the product.
- In some cases (regions), the installer files are installed to the Program Files folder; on Vista, the actual installed location is the Programs folder. (For non-English languages, the name of the folder may differ, for example, Programme in the German language).
- You do not need to uninstall previous versions of Photoshop Elements; some users prefer to keep the older, familiar version around as they come up to speed with the new version's features.
- If prompted, restart the computer after installing the program.
If you have questions, technical support information is available online at http://helpx.adobe.com/photoshop-elements.html
Access the latest Photoshop Elements Help from the Adobe website.
- Although it is not necessary to uninstall any previous version of Photoshop Elements, Adobe does not recommend switching between older and newer versions of the Photoshop Elements Organizer.
- Catalogs created in older version of the product would need to be converted to the latest version.
- Only the most recently used catalog is converted automatically. If you use multiple catalogs, start Photoshop Elements, go into Organizer, and use the File > Manage Catalogs command to search and convert other catalogs.
- Updating previous catalogs (more than 30,000 photos) can take over an hour (possibly a few hours, if the catalog is large, and from an older version of Photoshop Elements or Photoshop Album). Please be patient!
- Following file formats are no longer supported in Photoshop Elements and the corresponding files will not be imported into the new catalogs:
- JPEG 2000, Filmstrip (FLM), Wireless BMP (WBM, WBMP), PCX, Targa (TGA, VDA, ICB, VST), Photoshop RAW (RAW), PICT File (PCT, PICT), Scitex CT (SCT), Photoshop EPS (EPS), EPS TIFF Preview (EPS), Generic EPS (AI3, AI4, AI5, AI6, AI7, AI8, PS, EPS, AI, EPSF, EPSP).
- In addition, on Mac OS following formats are no longer supported: IFF Format, Photoshop 2.0, Alias PIX, PICT Resource
Online services: Availability of online services depends on geographical regions. For the correct services listing, launch Adobe Photoshop Elements (Organizer), and choose Edit > Preferences > Adobe Partner Services on Windows or Elements Organizer > Adobe Partner Services Location on Mac, and click the "Choose" button to set your location.
Deactivating: Please ensure that your system date is correctly set for proper deactivation or registration of the product.
Windows and Mac OS parity: Elements Organizer is available on Mac OS as well as on Windows. Although to a large extent, Organizer has the same set of features on both platforms, a few features are not yet available on Mac in this cycle. Some such features are the Slide Show creation tool, Watched folders, Burning or Backup to CD/DVD and Sharing via Photo Mail. There may also be other differences in workflows or shortcuts, some of which are OS-specific.
Japanese IME tools and Online Services: If you use a Japanese IME tool with certain input methods like Hiragana, using online services such as Share to Facebook, Share to Flickr may cause a crash of Organizer. Users are requested to avoid using the IME tool or close and relaunch Organizer after each usage of such online services.
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/support/programs/. Outside of North America, go to http://helpx.adobe.com/contact/, click the drop-down menu under the question “Change your region”, choose a different country or region, then click GO. Alternatively, you can click Change beside the country name at the top of the screen to select a different country or region.
Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online to provide you with flexible options for resolving issues as fast as possible.