Troubleshoot fonts | Photoshop CS6, CS5

Damaged fonts can cause various problems in Photoshop, some of which don't appear to be font-related. These solutions are listed in order of easiest, and most likely to locate the damaged font, to more challenging or time consuming.  

Important: Remove or update any third-party font plug-ins before testing your fonts.

1. Choose Help > Updates (this method is the preferred update method).
2. Download the most recent update from the Adobe website: http://www.adobe.com/downloads/updates.

Photoshop CS6:

1. Choose Type > Font Preview Size.
2. Select None.

Photoshop CS5 and CS4:

1. Choose Photoshop > Preferences > Type (Mac OS) or Edit > Preferences > Type (Windows).
2. Deselect Font Preview Size.

Retest your issue to determine if this solution solved the problem.

The following fonts are known to cause problems when used in Photoshop:

• Bustle (Mac OS only)
  
• 21kannmbn_ttf
• GURAKH_S.TTF
• JH_TITLES.TTF
• SCREEN__.TTF
• SEVESBRG.TTF
• SF Tattle Tales Condensed.ttF
• ZEROGEBI.TTF
• Zippy.ttf
• Haettenschweiler (Photoshop CS4 when run as a 64-bit application on Windows only)
  

Download, install, and run the appropriate FontTest.jsx script for your version of Photoshop below. The script can determine if there are damaged fonts on your system, or if some of your fonts are causing the crash.

Download and read the appropriate FontTest_readme.pdf file.

Important: This PDF ReadMe file contains critical information on how to install and run the script, and information about the results.

Note: If Photoshop crashes before you can run this script, the cause is most likely in the operating system, and less likely in Photoshop. In these cases, perform the other solutions in the document.

Photoshop CS6

Right-click (Windows) or Control-click (Mac OS) the FontTest.jsx.zip file below. Then save the FontTest.jsx file to a location on your hard disk, such as your Desktop. Unzip the file by double-clicking it, and if asked, choose to extract all files.

Photoshop CS5

Right-click (Windows) or Control-click (Mac OS) the FontTest script. Then, save the FontTest.jsx file to a location on your hard disk, such as your Desktop.

FontTest ReadMe

Mac OS

1. Quit Photoshop.
2. Navigate to the /Users/[user name]/Library/Caches/Adobe folder. Note: If you're using Mac OS 10.7 or later, use this TechNote to learn how to open the hidden Library folder.
3. Drag the TypeSupport folder to the trash and empty the trash.

Windows

1. Exit Photoshop.
2. Navigate to the appropriate folder:
   --Windows XP: /Documents and Settings/Local Settings/Application Data/Adobe
   --Windows 7: /Users/[user name]/AppData/Local/Adobe
3. Delete the TypeSupport folder, and empty the trash.

Restart Photoshop and test to determine if the problem recurs. If it does recur, proceed to the next solution.

To perform this step, run a command line utility in the Terminal application. This command is part of the Mac OS. Be careful when using Terminal, as it affects your operating system at a low level. You can get more information about using this command by typing this command into Terminal exactly as it is typed in here:

man atsutil 

Or, you can read an article in MacWorld magazine here: http://www.macworld.com/article/139383/2009/03/fontcacheclear.html

To delete the system font cache, do the following:

Retest to determine if the problem recurs. If it does not recur, the problem was damage to one of the font caches.

Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. To access files in the hidden library folder to perform Adobe-related troubleshooting, use the methods in How to access hidden user library files.

Make sure that your fonts are located in only one font folder: 

•  /Users/[user name]/Library/Fonts
•  /Library/Fonts
  

If your fonts are not duplicated, continue on to the rest of the Step. If they are duplicated, remove them from one location.

Create two folders on the desktop, called fonttest and goodfonts.

There are three locations that can contain fonts to test. Perform this testing for all of the following folders that contain fonts:

* /Users/[user name]/Library/Fonts
* /Library/Fonts
* /[network drive]/Library/Fonts

To test for a damaged font, keep half your fonts in the Library/Fonts folder. Move half to the fonttest folder, and test the condition that caused the problem.

• If the problem recurs, the damaged font is still in the Font folder, and the font is not in the fonttest folder. Move the fonts from the fonttest folder to the goodfonts folder.
• If the problem does not recur, the damaged font is in the fonttest folder. Move the fonts from the official fonts folder into the goodfont folder. Move half the fonts back into the official font folder for the next round of testing.
• Continue to test half the remaining fonts, and continue to move the fonts without the problem into the goodfonts folder. 
• When you've determined the one font that is causing the problem, remove it from the official fonts folder. Move all the fonts from the goodfonts folder back into the appropriate official fonts folder that you are testing. Perform these tests for each official fonts folder that contain fonts. 

Important: If the same problem occurs after you remove a font, there are one or more fonts that have the same or a similar problem. Continue to perform these steps until all damaged fonts are removed.

AdobeArabic-Bold.otf
AdobeArabic-BoldItalic.otf
AdobeArabic-Italic.otf
AdobeArabic-Regular.otf

AdobeDevanagari-Bold.otf

AdobeDevanagari-BoldItalic.otf

AdobeDevanagari-Italic.otf

AdobeDevanagari-Regular.otf
AdobeHebrew-Bold.otf
AdobeHebrew-BoldItalic.otf
AdobeHebrew-Italic.otf
AdobeHebrew-Regular.otf
AdobeMingStd-Light.otf
AdobeMyungjoStd-Medium.otf
AdobeSongStd-Light.otf

KozGoPr6N-Regular.otf

KozGoPr6N-Bold.otf

KozGoPr6N-ExtraLight.otf

KozGoPr6N-Heavy.otf

KozGoPr6N-Light.otf

KozGoPr6N-Normal.otf

KozMinPr6N-Regular.otf

KozMinPr6N-Bold.otf

KozMinPr6N-ExtraLight.otf

KozMinPr6N-Heavy.otf

KozMinPr6N-Light.otf

KozMinPr6N-Medium.otf

LetterGothicStd.otf

LetterGothicStd-Bold.otf

LetterGothicStd-BoldSlanted.otf

LetterGothicStd-Slanted.otf

MinionPro-Regular.otf

MinionPro-It.otf

MinionPro-Bold.otf

MinionPro-BoldIt.otf

MyriadPro-Regular
MyriadPro-Bold.otf
MyriadPro-BoldCond.otf
MyriadPro-BoldCondIt.otf

MyriadPro-BoldIt.otf
MyriadPro-Cond.otf
MyriadPro-CondIt.otf
MyriadPro-It.otf
MyriadPro-Semibold.otf
MyriadPro-SemiboldIt.otf
MyriadHebrew-Bold.otf

MyriadHebrew-BoldIt.otf

MyriadHebrew-It.otf

MyriadHebrew-Regular.otf

ACaslonPro-Bold.otf
ACaslonPro-BoldItalic.otf
ACaslonPro-Italic.otf
ACaslonPro-Regular.otf
ACaslonPro-Semibold.otf
ACaslonPro-SemiboldItalic.otf
AdobeHeitiStd-Regular.otf
AdobeFangsongStd-Regular.otf
AdobeFanHeitiStd-Bold.otf
AdobeGothicStd-Bold.otf
AdobeKaitiStd-Regular.otf
AGaramondPro-Bold.otf
AGaramondPro-BoldItalic.otf
AGaramondPro-Italic.otf
AGaramondPro-Regular.otf
BirchStd.otf
BlackoakStd.otf
BrushScriptStd.otf
ChaparralPro-Bold.otf
ChaparralPro-BoldIt.otf
ChaparralPro-Italic.otf
ChaparralPro-Regular.otf
CharlemagneStd-Bold.otf
CooperBlackStd.otf
CooperBlackStd-Italic.otf
GiddyupStd.otf
HoboStd.otf

KozGoPro-Regular.otf
KozGoPro-Bold.otf
KozGoPro-ExtraLight.otf
KozGoPro-Heavy.otf
KozGoPro-Light.otf
KozGoPro-Medium.otf
KozMinPro-Regular.otf
KozMinPro-Bold.otf
KozMinPro-ExtraLight.otf
KozMinPro-Heavy.otf

KozMinPro-Light.otf

KozMinPro-Medium.otf

LithosPro-Black.otf
LithosPro-Regular.otf
MesquiteStd.otf
MinionPro-BoldCn.otf
MinionPro-BoldCnIt.otf
MinionPro-Medium.otf
MinionPro-MediumIt.otf
MinionPro-Semibold.otf
MinionPro-SemiboldIt.otf

NuevaStd-BoldCond.otf
NuevaStd-BoldCondItalic.otf
NuevaStd-Cond.otf
NuevaStd-CondItalic.otf
OCRAStd.otf
OratorStd.otf
OratorStd-Slanted.otf
PoplarStd.otf
PrestigeEliteStd-Bd.otf
RosewoodStd-Regular.otf
StencilStd.otf
TektonPro-Bold.otf
TektonPro-BoldCond.otf
TektonPro-BoldExt.otf
TektonPro-BoldObl.otf
TrajanPro-Bold.otf
TrajanPro-Regular.otf

AdobeArabic-Bold.otf
AdobeArabic-BoldItalic.otf
AdobeArabic-Italic.otf
AdobeArabic-Regular.otf
AdobeHebrew-Bold.otf
AdobeHebrew-BoldItalic.otf
AdobeHebrew-Italic.otf
AdobeHebrew-Regular.otf
AdobeMingStd-Light.otf
AdobeMyungjoStd-Medium.otf
AdobeSongStd-Light.otf
KozGoPro-Regular.otf
KozGoPro-Bold.otf
KozGoPro-ExtraLight.otf
KozGoPro-Heavy.otf
KozGoPro-Light.otf
KozGoPro-Medium.otf
KozMinPro-Regular.otf
KozMinPro-Bold.otf
KozMinPro-ExtraLight.otf
KozMinPro-Heavy.otf
MyriadPro-Regular
MyriadPro-BoldIt.otf
MyriadPro-Cond.otf
MyriadPro-CondIt.otf
MyriadPro-It.otf
MyriadPro-Semibold.otf
MyriadPro-SemiboldIt.otf

Note: These fonts can influence the way templates display or affect interproduct connectivity.

ACaslonPro-Bold.otf

ACaslonPro-BoldItalic.otf

ACaslonPro-Italic.otf

ACaslonPro-Regular.otf

ACaslonPro-Semibold.otf

ACaslonPro-SemiboldItalic.otf

AdobeHeitiStd-Regular.otf

AdobeFangsongStd-Regular.otf

AdobeFanHeitiStd-Bold.otf

AdobeGothicStd-Bold.otf

AdobeKaitiStd-Regular.otf

AGaramondPro-Bold.otf

AGaramondPro-BoldItalic.otf

AGaramondPro-Italic.otf

AGaramondPro-Regular.otf

BirchStd.otf

BlackoakStd.otf

BrushScriptStd.otf

ChaparralPro-Bold.otf

ChaparralPro-BoldIt.otf

ChaparralPro-Italic.otf

ChaparralPro-Regular.otf

CharlemagneStd-Bold.otf

CooperBlackStd.otf

CooperBlackStd-Italic.otf

GiddyupStd.otf

HoboStd.otf

KozGoPr6N-Bold.otf

KozGoPr6N-ExtraLight.otf

KozGoPr6N-Heavy.otf

KozGoPr6N-Light.otf

KozGoPr6N-Medium.otf

KozGoPr6N-Regular.otf

KozMinPr6N-Bold.otf

KozMinPr6N-ExtraLight.otf

KozMinPr6N-Heavy.otf

KozMinPr6N-Light.otf

KozMinPr6N-Medium.otf

KozMinPr6N-Regular.otf

LithosPro-Black.otf

LithosPro-Regular.otf

MesquiteStd.otf

MinionPro-BoldCn.otf

MinionPro-BoldCnIt.otf

MinionPro-Medium.otf

MinionPro-MediumIt.otf

MinionPro-Semibold.otf

MinionPro-SemiboldIt.otf

NuevaStd-BoldCond.otf

NuevaStd-BoldCondItalic.otf

NuevaStd-Cond.otf

NuevaStd-CondItalic.otf

OCRAStd.otf

OratorStd.otf

OratorStd-Slanted.otf

PoplarStd.otf

PrestigeEliteStd-Bd.otf

RosewoodStd-Regular.otf

StencilStd.otf

TektonPro-Bold.otf

TektonPro-BoldCond.otf

TektonPro-BoldExt.otf

TektonPro-BoldObl.otf

TrajanPro-Bold.otf

TrajanPro-Regular.otf