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Adobe Premiere Elements Help / 

Cannot install Premiere Elements 10 trial download | Windows XP 64 bit, Vista 64 bit

Adobe Community Help


Products Affected

  • Adobe Premiere Elements

Contact support

 
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Issue

After downloading the Adobe Premiere Elements 10 trial with the Adobe Download Assistant, when attempting to install on either Windows XP 64-bit or Vista 64-bit, you receive the following error:



To the top

Solutions

The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means.

Note: If installing from disc on Windows 7 64-bit, use the Premiere Elements 10 64-bit installation DVD, this is the second DVD disc. The 32-bit installer will NOT work on Window 7 64-bit.

Solution 1:  Download the 32-bit version using the following direct links.

  • Log in to the Adobe website using your Adobe ID in whatever browser you intend to use for downloading.

    Note: Remain logged in when proceeding with the next steps.
  • Copy and paste the following two links into your browsers address line one at a time and pressing Enter after each. After you press Enter you should receive a prompt asking you Save or Open the file.
  • http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
  • http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z

Note: If you recieve an Access Denied message try starting from the actual download page prior to pasting in the URL, such as http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=en_us

  1. Choose the option to Save for both of the files and specify an easy to find location like a folder on your Desktop.
  2. After downloading both files completely, double-click the PremiereElements_10_LS15_win32.exe file to extract the installation files.
  3. Run the Setup.exe file from the extracted setup files to begin the installation.

Solution 2: Download the trial version of Adobe Premiere Elements 10 on a 32-bit version of Windows.

  1. Transfer the installation files using some form of removable media such as a zip or thumb drive to the Windows XP 64 bit or Vista 64-bit system. (Requires approximately 2 GB of free space)

    Note: Copy the setup files off the zip or thumb drive to the hard drive of the 64-bit system. Do not attempt to install directly from the removable media.
  2. Extract the installation files by double-clicking the PremiereElements_10_LS15_win32.exe if needed
  3. Run the Setup.exe file from the extracted setup files to begin the installation.

Solution 3: Download the Adobe Premiere Elements 32-bit trial version from the following location on the Adobe FTP server.

Note: This method is the slowest download method provided; download can take 2-3 hours with a high-speed connection. The Adobe FTP only supports download using a single thread connection, attempting to use multiple threads results in a failed download.

  1. Open Windows Explorer (not to be confused with Internet Explorer).

    Note: Windows Explorer can be opened using the following keyboard shortcut: Press and hold the Windows key (located between the Ctrl and Alt keys) now press the letter E.
  2. Paste the following URL into the location or address line: ftp://cust-ul2:Upt0wn@eftp.adobe.com/PRE10_trial_32bit/

  3. Drag the PRE10.zip file in an easy to find location like a folder on your Desktop.
  4. Extract the PRE10.zip to create the Adobe Premiere Elements 10 installation files.
  5. Run the Setup.exe from the extracted files.

To simplify logging in and managing FTP file transfers, consider using an FTP client such as the free FireFTP add-on to the Firefox browser (www.mozilla.com) or CuteFTP from (www.cuteftp.com).  

 

Keywords: Elements, XP 64-bit, Vista 64-bit; cpsid_92084

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

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