Use this document to resolve problems that occur when you install Adobe Premiere Elements 8.
Convert a trial version
If you purchased Adobe Premiere Elements 8 after downloading a trial version, then do one of the following:
Installer does not accept your serial number
If you receive the error "Invalid serial number" or "The serial number you have entered is not valid," see Serial number doesn't work.
For more assistance with serial number issues, contact Adobe Customer Service. To contact Adobe Customer Service in your region, go to www.adobe.com. Select your region from the menu at the top of the page, and then click Contact Us.
Installer freezes, closes, or returns an error
Use the following instructions if the Adobe Premiere Elements installer freezes or closes unexpectedly during an installation attempt. Also use these instructions if it returns an error during or after an installation attempt.
Do these tasks in order. You can combine Tasks 2, 3, and 4 to save time.
It's necessary to log on as an administrator to perform some of these tasks.
Important: If you are running Windows Vista, some of these procedures initiate a User Account Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, then you can't continue with that troubleshooting step.
To install Adobe Premiere Elements 8, make sure that your system meets or exceeds the following requirements:
- Intel Pentium 4 or Intel Celeron (or compatible) 2-GHz processor (dual-core processors and processors with Hyper-Threading Technology supported)
- Microsoft Windows XP with Service Pack 2 or 3, or Windows Vista, MCE, Windows 7*
- Color monitor with 16-bit color video card
- 1024 x 768 monitor resolution at 96 dpi or less
- 1 GB of RAM
- 2 GB of available hard-disk space
- Programs: Core 2 Duo logo
- Display driver compatible with Microsoft DirectX 9 or later
- Windows Media File 9.5x required for Windows XP
- Web features require Microsoft Internet Explorer 6, 7 or 8, Mozilla Firefox 1.5, 2.x or 3.0, Safari 2.0
*32- and 64-bit versions of Windows 7.
Create a new local administrator account on your computer. Log off your current user account, log on to the newly created account, and start the Adobe Premiere Elements installer.
To create a new local administrator account on Windows XP, choose Start > Help And Support and see "To add a new user to the computer." Or contact your system administrator.
To create a new local administrator account on Windows Vista, see Create local administrator account | Windows 7, Vista or contact your system administrator.
Note: Skip this task if you purchased downloadable software.
The Adobe Premiere Elements installer can fail if the installation DVD-ROM is dirty, damaged, or defective, or if your computer's DVD drive is malfunctioning.
First, examine your installation DVD-ROM for dirt, dust, or fingerprints. Clean it with a disc-cleaning kit or gently wipe the disc from the center outward with a soft lint-free cloth.
Next, perform a "Desktop installation" by doing the following. (A desktop installation is one in which you run a copy of the installer that you create on your hard drive.)
- Drag the selected items onto the folder that you created on your Desktop. Wait for the copying process to finish. (If an error message appears during the copying process, then contact Adobe Customer Service for a replacement installation DVD-ROM. To contact Adobe Customer Service in your region, go to www.adobe.com. Select your region from the menu at the top of the page, and then click Contact Us.)
If the installer finishes without errors, then consider deleting the folder that you created on your Desktop.
Startup items and services can interfere with the Adobe Premiere Elements installer. (Startup items start automatically with Windows and services are specialized programs that perform functions to support other programs.) Disable all startup items and nonessential services before you start the installer.
To disable startup items and non-essential services, see one of these TechNotes:
When you have restarted your computer with startup items and non-essential services disabled, start the Adobe Premiere Elements installer.
When the installer has finished, reenable startup items and services:
- On Windows XP, choose Start > Run, and type msconfig in the Open text box. Click OK.
- On Windows Vista, click Start, type msconfig in the Search text box, and then press Enter.
The Windows operating system and various applications store working data in temporary (.tmp) files that they create on the hard drive. Excessive temporary files can interfere with the Adobe Premiere Elements installer.
Delete temporary files before you start the installer. For instructions, see one of these TechNotes:
The Adobe Premiere Elements installer can fail if a hard disk contains damaged sectors or fragmented files.
Repair and defragment hard disks before you start the installer. For instructions, see one of these TechNotes:
Use current anti-virus software to scan your system. For instructions, see the documentation for your anti-virus software.
Installer for downloadable version does not start
Use these TechNotes if you downloaded Adobe Premiere Elements 8 from the Adobe Online Store and you cannot start the installer.
- If you used Internet Explorer 7 on Windows Vista to download the installer files, then see Unable to find or start the installer after you download a product from the Adobe Store (Windows Vista).
- If you receive the error "A problem occurred while extracting the archive" when you try to start the installer, then see Start the installer after downloading.
- If you receive the error "Windows cannot open this file" when you try to start the installer, then see Start the installer after downloading.
- If you receive the error "The file archive part of Adobe Premiere Elements 8 is missing" when you try to start the installer, then see Start the installer after downloading.
Use this information if you downloaded Adobe Premiere Elements 8 from the Adobe Online Store and you receive the following error message when you start the program:
- "A reduced set of content (InstantMovie Themes, Title, and Menu Templates, and so on) has been installed. To install the full content set, please insert your program DVD and run Install Content.exe."
To install the additional content, see the instructions in The message "A reduced set of content (Instant Movie Themes, Title and menu Templates, etc.) has been installed" is displayed in Adobe Premiere Elements 8 on Windows.
Errors related to activation
Use this information if you are unable to activate your copy of Adobe Premiere Elements 8.
You can receive one of the following errors:
- "Too Many Activations. The maximum number of activations allowed for this copy of [product] has been reached."
- "Excuse the interruption, but... Our records indicate that this serial number has already been used to set up and activate Adobe Premiere Elements 8 on two other machines, which is the maximum allowed."
Adobe licensing supports installation on two machines. The Adobe product license agreement allows the primary user to install the product on a primary computer and a home or laptop computer for personal use. However, the two copies can't be used simultaneously.
Do one of the following:
- Deactivate. You can deactivate your copy of Adobe Premiere Elements that has been previously installed on another computer and reactivate it on this computer. Launch Adobe Premiere Elements on the other computer and choose Help > Deactivate, so it can be activated on this one.
- Buy another license. Click the Buy Online button to redirect to the Adobe store. Or, click the Enter Serial Number button if you have a new serial number to enter.
If these solutions aren't suitable for your requirements, contact Adobe Customer Service.
If the option Help > Deactivate is dimmed, then it could be because of the following reasons:
- It's a volume license serial number, which doesn't have a specific activation count--the Deactivate option is not applicable.
- The activation failed (silently) and the product is running without being activated--therefore deactivating is not possible.
- If none of these situations apply and Deactivate is still dimmed, contact Adobe Customer Service.
To contact Adobe Customer Service in your region, go to www.adobe.com. Select your region from the menu at the top of the page, and then click Contact Us.