- Beginning troubleshooting
- Troubleshoot capture issues
- Troubleshoot playback issues
- Advanced troubleshooting
This document can help you resolve problems that occur while you capture or play back DV in Adobe Premiere Pro CS4. This document is for those using OHCI-compliant IEEE 1394 (FireWire or iLink) cards or non-OHCI-compliant, third-party capture cards that allow analog/DV input and come with their own editing mode and compressor. For assistance with analog-only cards, see document 332660 , "Troubleshoot analog capture problems in Premiere Pro."
Capture or playback problems can manifest themselves in many different ways, including (but not limited to) the following:
- Video plays stuttered or jerkily.
- Video output contains blocky artifacts.
- Video appears in the Clip window but not in the Monitor window.
- No video appears in the Capture window.
- A system error occurs.
- Playback quality is degraded or audio plays as static.
Different factors can cause capture or playback problems, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Although some problems may occur only when you work with Adobe Premiere Pro CS4, Premiere Pro CS4 may not necessarily be the cause, it may be the only application that is memory or processor intensive enough to expose the problem.
To benefit the most from this document, perform these tasks in order. Keep track of the tasks you perform and the results of each, including errors or other problems. Adobe Technical Support can use this information to better assist you, should you need to call.