If you can't view content with the Shockwave Player, it could be that your computer is running a 64-bit Web browser on a 64-bit Windows operating system. Shockwave Player does not run in most 64-bit browsers in Windows. If you attempt to download the Shockwave Player in a 64-bit browser on Windows operating system that does not support Shockwave Player, you see a message from Adobe and a link back to this page. To install Shockwave Player, use a 32-bit Web browser on your 64-bit Windows operating system. All major browsers are available in 32-bit versions and the Internet Explorer 32-bit browser is the default browser on Windows 64-bit systems.
Or, learn more about 64-bit operating systems and Shockwave Player:
- What is a 64-bit operating system or 64-bit application?
- How do I find out if I have a 64-bit operating system?
- Why doesn’t Shockwave Player come in a 64-bit version for Windows operating systems?