You did not receive an expected email from one of Adobe's email services.
You receive an email from Adobe in the following situations:
- You request that Adobe email your membership password to you
- You make a purchase on the Adobe Store or another Adobe eCommerce system
- You create a case in the Adobe Support Portal
- You convert a PDF using Create Adobe PDF Online
- A hosted service on Adobe.com requires you to verify your email address
Do one or more of the following:
If you can sign in to your Adobe Membership, verify your email by doing the following steps:
Click Sign In at the top of the web page.
If necessary, enter your ID and password.
Click Edit Your Account Information.
Verify that Adobe has your correct email address. If not, click Change to update your email.
Search your junk or bulk email folders for the email from Adobe. Sometimes, these folders are automatically set up for you by the mail administrator or mail program. For more information, check with your mail administrator or email Help files.
Antispam software that uses autoresponse or challenge methods to block unwanted email can block emails from Adobe. Adobe's email system doesn't work with these methods of blocking spam. Temporarily disable the software and wait for the email to arrive.
On many email servers, if you marked an email from Adobe as spam, ALL future Adobe emails automatically direct to your spam folder.
When the adobe.com domain is in your address book, you can receive email from Adobe.
In some cases, a High security setting for your email blocks email from Adobe. (This issue occurs with Earthlink.) Adjust your setting to Medium or Medium-High.
Most email delays are resolved within 24 hours.
If you have not received the email, check with your mail administrator about your available disk space on the server. Your mail administrator could also need to add Adobe's mail servers to their whitelists.
Include the following IP addresses and subnets in your company's whitelist:
Modify your email address by following the steps in Solution 1. Or, modify your email address in the Edit Your Account Information page by clicking Change.
In some cases, you can't recover the original email once you have corrected the reasons for its blockage. Go back and repeat the original process you completed on the Adobe website to generate another email from Adobe.
If you are still unable to receive email, contact Customer Service. Have them verify that your email address is listed correctly in Adobe's databases.
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