When you install Adobe products, you see the following message:
Please close the following applications to continue:
<list of applications>
If this prompt recurs even after you've closed the listed applications, some processes for the applications could be running in the background. Terminate these background processes to continue installing the Adobe product.
Terminate the application in your computer. For more details, see the following:
Terminate the process using Windows Task Manager.
Right-click the taskbar and select Task Manger.
If the application mentioned in the error is listed, select the application and click End Task.
Click the Process tab. See if you have any process related to the application mentioned in the error message.
Select the process and click End Process.
For example, if Adobe Bridge is mentioned in the error message, find Bridge.exe. Select it and click End Process.
Terminate the process on Mac OS by following the instructions below:
Click the Apple icon in the upper-left corner of the screen, and select Force Quit.
The Application List appears.
Select the application mentioned in the error message and click Force Quit.
If the application is not listed, go to Applications > Utility and then click Activity Monitor.
Select the process and click the Quit Process icon.
For example, if Adobe Crash Daemon is mentioned in the error message, find Adobe Crash Daemon. Select it and click Quit Process.
Close SugarSync if the application displayed is ShellExtLoader.
Adobe Crash Daemon, Crash Daemon