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Acrobat Pro XI subscription FAQ

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What is Adobe Acrobat Pro XI software Subscription?

A subscription is a new, more flexible way to get Acrobat XI Pro software. A subscription gives you ongoing access to the full functionality of Acrobat Pro XI for a low monthly price. You also get access to every upgrade version at no additional charge, as long as your subscription remains active.

The software installs locally on your computer. It's unnecessary to be online to use your Acrobat Pro XI subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.

Are there any differences in functionality between the Acrobat Pro software purchased as a subscription versus the traditional purchasing model?

No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.

What subscription plans are available?

Adobe offers both annual and month-to-month plans. Annual plans have lower monthly payments and require that you remain a subscriber for at least a year. Annual plans automatically renew for the next 12-month period after the initial term has been met. Month-to-month plans provide the flexibility of a short-term commitment. They allow you to end your subscription at any time if your business needs change. If you decide to restart, purchase a new subscription without having to reinstall your apps.

How much does it cost to subscribe to an individual Acrobat XI Pro application?

Subscription fees vary by product and your country of residence. Visit Adobe.com or the Adobe.com store in your respective country for pricing information.

How am I billed for the month-to-month or annual plan?

Your card is billed each month under either plan. See terms and conditions for more details.

Do I install the Creative Cloud single app software on my computer? Or is it a cloud-based application that I access via the Internet?

Acrobat Pro XI Creative Cloud single app edition is installed locally on your computer, just like regular Acrobat Pro products. The functionality of a Creative Cloud single app edition is same as the regular product. It's not necessary to be online to use your Acrobat Pro XI Creative Cloud single app. Access to the Internet is needed during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check.

If I install Acrobat XI Pro subscription, does it affect any previously installed versions of Acrobat on my computer?

Yes. Acrobat XI Pro subscription unistalls any previously installed versions of Acrobat on your computer.

Where can I purchase Acrobat XI Pro subscription?

Acrobat XI Pro subscription is available only through Adobe.com. You can choose from either an annual or month-to-month plan.

When I purchase my subscription, do I receive a box that contains the software?

No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.

I noticed that you are sending me to the Creative Cloud Apps & Services page to download my individual subscription application. Why is that?

Adobe Creative Cloud is a great place to explore, create, publish and share work across devices, the desktop, and the web. By visiting www.creativecloud.com to download your subscription, you get access to your software. And, you are able to do a number of things on the Creative Cloud website, including but not limited to:
  • Download trials of all other applications and services that are part of the Adobe products.
  • Manage the details of your subscription, including canceling, changing credit card information, and more.
  • Easily move from subscribing to a single product to becoming a member of Creative Cloud.
  • Access free versions of Creative Cloud services.

I checked my credit card statement, and my subscription fee sometimes varies from one month to the next. Why is that?

If you live in a region where you purchase a Creative Cloud single app from the Adobe Store with a price quoted in U.S. dollars or euros — but you receive credit card statements with charges stated in your local currency — you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges. Month-to-month Creative Cloud single apps are billed the current list price. Adobe notifies you of any price change, and you have the option to cancel before your next monthly billing.

Will the cost of my subscription increase?

The cost of an annual subscription will not increase in the year you are subscribed. The cost of a month-month subscription can change. In this situation, you are notified in advance and are given the option to cancel the subscription.

Are volume licenses available by Creative Cloud single app?

Currently, subscription editions are available only for individuals.

Is the pricing different for government or educational customers?

No. The pricing is same for all customers.

In what languages is Acrobat XI Pro subscription available?

Subscriptions are being made available in the following languages: Brazilian Portuguese, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Russian, Slovak (Windows only), Slovenian (Windows only), Polish, Spanish, Swedish, Turkish, and Ukrainian.

Not all products come in all languages; check the technical specifications for the product you are interested in.

In which countries can I buy Acrobat XI Pro subscription?

Subscriptions are available through Adobe.com in the following countries:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

When does my subscription begin?

Your subscription begins as soon as Adobe Store fulfills your order.

How long does it take to download my product?

Download times vary based on the product you select and the speed of your Internet connection. In all cases, a high-speed connection of some type is required. Here is an example of an estimated download time:

Product

File Size

DSP (1.5 MBPS)

CABLE (3MBPS)

CORPORATE LAN (10MBPS)

Dreamweaver

390 MB

60 min.

30 min.

10 min.

Acrobat XI Pro

525 MB

60 min.

33 min.

14 min.

Photoshop

960 MB

1 hr. 50 min.

60 min.

25 min.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues.

What is an Adobe ID and why do I need one to use my subscription?

During your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your current email address with a password you create. Learn more about the benefits of an Adobe ID.

What are the terms and conditions for Acrobat XI Pro subscription?

See the terms and conditions here.


How many computers can I install my subscription on?

You can install your subscription software on up to two computers. See the license agreement for the product you want to subscribe to for more information.

What is product activation?

Activation is the process by which Adobe validates that your software is genuine and is being used in accordance with your product license agreement. It is intended to protect both your rights as a consumer and Adobe's rights as a software developer.

It also helps confirm that the software you bought is not counterfeit. You can't use your subscription software if it is not activated.

Is activation required to use a subscription product?

Yes. Activation takes place once every 30 days for a subscription license check. If you are not online for 30 days, your software notifies you to connect to the Internet.

If the software cannot be activated, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

I am a small business owner and want to distribute the subscription products to my employees. Is there any way to do that?

If you own a business and need multiple subscriptions to get your team up and running, you can purchase, download, and install each subscription product with a unique Adobe ID. Each user needs a unique Adobe ID and password, which are used to buy the subscription.

Can I cancel and return my subscription?

Month-to-Month Plans

Your month-to-month plan renews automatically and starts as soon as your credit card is successfully charged. You can cancel the auto renewal at any time by following the steps listed below:

  1. Sign in to your My Adobe account.
  2. Select the subscription you want to cancel.
  3. Under Subscription Info, turn the Auto-renewal setting to Off.
Once done, you can continue to use the subscription until the next renewal date. Plans canceled within the first 30 days after purchase are refunded in full. Contact Adobe Support to claim the refund. In case you are unable to cancel the subscription online or have any queries, contact Adobe Support.
 
Annual Plans
 
Your annual plan is billed each month for the duration of your one-year commitment. Your credit card is charged the fees stated at the time of purchase plus applicable taxes each month. Your plan starts as soon as your credit card is successfully charged and renews automatically each year until you cancel your plan. You can cancel the auto renewal at any time by following the steps listed below:
  1. Sign in to your My Adobe account.
  2. Select the subscription you want to cancel.
  3. Under Subscription Info, turn the Auto-renewal setting to oOf.
Plans canceled within the first 30 days after purchase are refunded in full. Cancelations after 30 days from the date of purchase attract 50% of the remaining plan fee. Contact Adobe Support to claim the refund. If you are unable to cancel the subscription online or have any queries, contact Adobe Support.
 
Learn more about returning products and eligibility for refunds in North America or Europe & Asia/Pacific.

If my subscription expires or I decide to cancel it, how do I restart it?

If your month-to-month or annual subscription is stopped due to an issue with billing your credit card, Adobe notifies you by email. And, your software displays an alert that your subscription has been suspended. If it has been less than six months since your subscription ended, navigate to the Account page on www.creativecloud.com. Then, make any required updates to your billing information to restart it. If it has been more than six months, it's necessary to buy a new subscription. If you canceled your month-to-month subscription and would like to restart it, either restart your subscription on the Account page, call Adobe Customer Service, or buy a new subscription.

An annual subscription cannot be restarted. Instead, it's necessary to purchase a new subscription.

At the end of my annual subscription, what do I do to renew it?

If you would like to renew your one-year subscription for another year, you do not need to do anything. Your account is set to auto-renew so that you do not experience any interruption in access to your product.

How do I cancel my annual membership?

To cancel an annual subscription, you can either go to the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.

If I suspend or cancel my subscription, does that mean I can still use my software, but just won't receive updates for the most current version?

No. When, you suspend or cancel your subscription, you no longer have access to it.

How do I receive minor updates and full upgrades to my subscription product?

You are eligible to receive updates to the Acrobat XI Pro subscription as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.

Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the updater through Adobe’s application manager.

 

When an upgrade to my subscription product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription. You have a great deal of flexibility on when you install an upgrade. You can continue using your current version of the product at least for one full year after the subsequent version is released.

Where do I go to manage my Acrobat Pro XI subscription account?

To manage your subscription account, visit the My Account page at www.creativecloud.com.

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?

If you have questions relating to managing your subscription, contact Adobe Customer Service.

Who do I contact if I have issues with my Acrobat XI Pro subscription?

If you have questions about using Acrobat XI Pro subscription, visit the support page.

Are service and support included with my subscription ?

You get the same service and support with your subscription that you would get under the regular purchasing model for the same product.

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